Shakia Register
Wilmington,DE
Overview
5
5
years of professional experience
Work History
Case worker
Friendship House
Wilmington, Delaware
06.2025 - Current
- Provide comprehensive case management services to individuals experiencing homelessness, including housing support and resource coordination
- Conduct client assessments and develop individualized service plans to promote stability and independence
- Supervise and mentor interns, including verifying hours, monitoring performance, and providing ongoing guidance and support
- Ensure compliance with Delaware state protocols, agency policies, and ethical standards in all client interactions
- Maintain accurate, timely documentation of client progress, services, and case notes
- Collaborate with community agencies and multidisciplinary teams to coordinate services and improve client outcomes
- Support crisis intervention efforts and advocate for client needs across systems
- Collaborated with community organizations to enhance service delivery.
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
- Conducted outreach activities in the community in order to identify potential new referrals for program services.
- Provided housing resources and connected clients to social services.
Case Manager
Central YMCA
Wilmington, USA
08.2024 - 06.2025
- Advocate for clients to obtain public assistance, employment, and housing resources
- Conduct client interviews, including safety and risk assessments
- Maintain accurate case files, documentation, and service logs
- Develop and implement structured intake procedures to assess and prioritize client needs
- Support individuals experiencing homelessness through coordinated service planning
- Facilitated support groups for clients to enhance community engagement and resilience.
- Collaborated with social service agencies to streamline resource referrals for clients.
- Monitored client progress through regular follow-ups and documented case notes accurately.
- Trained new staff on case management protocols and client interaction best practices.
- Advocated for clients' rights and needs within organizational policies and external partnerships.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Childcare Teacher
Kidz Ink
Bear, USA
12.2021 - 08.2022
- Fostered a safe, inclusive, and nurturing learning environment
- Documented children’s behavior and development while maintaining strong parent communication
- Led group learning activities with individualized attention for each child
- Developed personalized lesson plans to support cognitive and social-emotional growth
- Implemented behavioral interventions to improve social skills and school readiness
Volunteer Coordinator Intern
Food Bank of Delaware
Newark, USA
01.2022 - 05.2022
- Supervised volunteers during food packaging and distribution
- Collected and analyzed data to support program reporting
- Organized donations based on safety and nutritional standards
- Improved tracking systems to support decision-making and efficiency
- Promoted a positive and productive volunteer environment
- Coordinated volunteer schedules and assignments for various food distribution events.
- Trained new volunteers on operational procedures and safety protocols.
- Communicated with community partners to enhance volunteer recruitment efforts.
Direct Support Professional
Kaleidoscope Family Solutions
Wilmington, USA
08.2021 - 02.2022
- Provided in-home care to individuals with developmental disabilities
- Supported daily living activities to promote independence
- Documented behaviors and assisted with treatment and behavioral plans
- Maintained a safe and structured environment
- Collaborated with care teams to improve client outcomes
Program Worker
New Castle County Hope Center
New Castle, USA
08.2021 - 12.2021
- Assisted clients in developing daily living skills and independence
- Completed intake assessments, eligibility screenings, and service documentation
- Maintained accurate records including goals, objectives, and daily logs
- Ensured compliance with shelter policies and state regulations
- Supported clients in achieving personal goals
Education
Master of Social Work (MSW) -
Delaware State University
Dover, DE05-2026
Bachelor of Social Work (BSW) -
Delaware State University
Dover, DE05-2025
Associate Degree in Human Services -
Delaware Technical Community College
Wilmington, DE05-2022
Skills
- Client Advocacy
- Crisis Intervention
- Risk Assessment
- Communication
- Interpersonal Skills
- Cultural Competency
- Documentation
- Record Keeping
- Time Management
- Organization
- Problem-Solving
- Team Collaboration
- Confidentiality
- Ethics
- Crisis intervention techniques
- Cross-cultural sensitivity
- Conflict resolution strategies
- Research and evaluation
- Trauma-informed care
Timeline
Case worker
Friendship House
06.2025 - Current
Case Manager
Central YMCA
08.2024 - 06.2025
Volunteer Coordinator Intern
Food Bank of Delaware
01.2022 - 05.2022
Childcare Teacher
Kidz Ink
12.2021 - 08.2022
Direct Support Professional
Kaleidoscope Family Solutions
08.2021 - 02.2022
Program Worker
New Castle County Hope Center
08.2021 - 12.2021
Master of Social Work (MSW) -
Delaware State University
Bachelor of Social Work (BSW) -
Delaware State University
Associate Degree in Human Services -
Delaware Technical Community College