Shakia Virgies
Taylor,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Southwest Airlines
Oakland, CA
08.2023 - 02.2024
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Advised passengers of flight regulations to maximize safety and security.
Flight Attendant
SkyWest Airlines
Los Angeles, CA
08.2021 - 08.2023
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Life Insurance Agent
Primerica
Rochester Hills, MI
06.2018 - 04.2020
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Monitored customer feedback and identified areas of improvement.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
Education
Liberal Arts - Sociology And Anthropology
Henry Ford College
Dearborn, MISkills
- Schedule Management
- Flight safety
- Teamwork and Collaboration
- Customer Service
- FAA Regulations
- Passenger safety management
Timeline
Flight Attendant
Southwest Airlines
08.2023 - 02.2024
Flight Attendant
SkyWest Airlines
08.2021 - 08.2023
Life Insurance Agent
Primerica
06.2018 - 04.2020
Liberal Arts - Sociology And Anthropology
Henry Ford College