Shakia Yancey
Philadelphia,PA
Summary
Experienced professional seeking a position in the medical field which will enable me to utilize my skills, training and experience while providing an opportunity for career growth and advancement Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
trinity health mid Atlantic
Darby, PA
09.2017 - Current
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Processed orders for medical supplies and lab equipment.
- Organized charts, documents and supplies to maintain team productivity.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Supervised, trained and coached team of medical assistants.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Medical Assistant
Delaware county endocrinology
Darby, PA
06.2014 - 09.2017
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Responded to patient callbacks and phone-in prescription refill requests.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Organized charts, documents and supplies to maintain team productivity.
- Scheduled appointments for patients via phone and in person.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Resolved customer complaints related to insurance claim processing.
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
Nursing Assistant
Family Choice Healthcare
Philadelphia, USA
08.2012 - 05.2014
- Provide patients with assistance moving in and out of bed and wheelchair
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Certified Nurse Assistant
Liberty Resources
Philadelphia, USA
05.2011 - 06.2012
- Provided patients and families with emotional support
- Assisted with preparing healthy meals
- Changed bed linens and cleaned patient quarters
- Reminded patients to take prescribed medications or nutritional supplements.
- Turned and repositioned bedridden patients to prevent bedsores.
- Provided emotional support to family members during difficult times.
- Assisted residents with bathing and dressing to promote personal hygiene.
Certified Nurse Assistant
around the Clock Care
Philadelphia, USA
06.2009 - 05.2010
- Planned and purchased meals for patients and family members according to diets
- Directed patients in simple prescribed exercises or in the use of braces
- Prepared and administrated medications
Education
Medical Assistant Diploma -
Anthem Institute
Springfield, PA01.2014
Cardiology Technician/Phlebotomy Certification -
Star Career Academy
Philadelphia, PA01.2010
Some College (No Degree) - Medical Coding & Billing
DeVry University
Pennsylvania Pa Skills
- Phlebotomy
- Medical History
- CPR
- OSHA
- HIPPA
- Vitals
- Triage
- EKG
- Appointment Scheduling
- Urinalysis
- Injections
- Data Entry
- Medical Terminology
- Patient Flow
- Interpersonal Skills
- Teamwork
- Organizational Skills
- Multitasking
- Record Keeping
- Observation Reporting
- Staff supervision
- Chart organization
- Medical supply ordering
- Customer service
- Healthcare documentation
- Inventory management
- Clinical assistance
- Team collaboration
Training
Delaware county endocrinology, 06/2014, 08/2014
References
References are available on request.
Certification
- certified nursing assistant
Timeline
Lead Medical Assistant
trinity health mid Atlantic
09.2017 - Current
Medical Assistant
Delaware county endocrinology
06.2014 - 09.2017
Nursing Assistant
Family Choice Healthcare
08.2012 - 05.2014
Certified Nurse Assistant
Liberty Resources
05.2011 - 06.2012
Certified Nurse Assistant
around the Clock Care
06.2009 - 05.2010
Medical Assistant Diploma -
Anthem Institute
Cardiology Technician/Phlebotomy Certification -
Star Career Academy
Some College (No Degree) - Medical Coding & Billing
DeVry University
Similar Profiles
Zainab MirzaZainab Mirza
Emergency Medicine Resident at Trinity Health Mid-AtlanticEmergency Medicine Resident at Trinity Health Mid-Atlantic
DANIEL OLUWATOBADANIEL OLUWATOBA
Registered Nurse (REHAB, NURSING HOME) at Trinity Healthcare Staffing AgencyRegistered Nurse (REHAB, NURSING HOME) at Trinity Healthcare Staffing Agency
Ashley LarkerAshley Larker
Member Services, Benefits Specialist at Kaiser Foundation Health Plan of the Mid-Atlantic StatesMember Services, Benefits Specialist at Kaiser Foundation Health Plan of the Mid-Atlantic States