Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
designing
Timeline
Generic
Shakiara Davis

Shakiara Davis

Omaha,NE

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.

Overview

21
21
years of professional experience
1
1
Certification

Work History

CNA - Certified Nursing Assistant

Nala Care
11.2023 - Current
  • Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor
  • Documents actions by completing forms, reports, logs, and records.

Business Owner

CNA After Care LLC
03.2021 - Current
  • Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor
  • Documents actions by completing forms, reports, logs, and records.

worker Business Owner/Operator

Youniquely Beyoutyful Events LLC
08.2020 - Current
  • Wedding/event planner, custom stationary

Business Owner

Beyoutful Designs LLC
06.2020 - Current
  • Designing websites for startup businesses, providing business necessities for success, door signage as well

Worker

09.2003 - Current
  • Cooking, cleaning, incontinence cares, running errands, ambulation, appointments

Customer Service Representative

North End Teleservices
08.2023 - 10.2023
  • Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns
  • By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Assistant Store Manager

Family Dollar
06.2023 - 10.2023
  • Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns
  • By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Certified Nursing Assistant

CNA, TheKey
02.2023 - 08.2023
  • Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor
  • Documents actions by completing forms, reports, logs, and records.

Assistant Store Manager

Family Dollar
02.2023 - 05.2023
  • Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns
  • By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

CNA - Certified Nursing Assistant

TheKey
06.2022 - 10.2022
  • Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor
  • Documents actions by completing forms, reports, logs, and records.

Cashier

Burger King
05.2022 - 07.2022

CSR - Customer Service Representative

Casey's
05.2022 - 06.2022
  • Making pizza, checking out customers, cleaning restrooms

Customer Service Representative

Marriott International
01.2022 - 05.2022

Janitorial Worker

RNA FACILITIES MANAGEMENT / RNA STAFFING
04.2021 - 02.2022
  • Detailing offices, vacuuming offices, cleaning bathrooms, sanitizing office spaces

CNA

Hillcrest Millard
12.2021 - 01.2022
  • Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor
  • Documents actions by completing forms, reports, logs, and records.

CNA - Certified Nursing Assistant

Right At Home
12.2019 - 05.2021
  • Caring for someone & showing kindness and concern for others
  • Main role is to provide basic care to patients, as well as assist them in daily activities they might have trouble with on their own, such as bathing

Janitorial

RNA
09.2020 - 11.2020

Heritage Senior

Communities
06.2020 - 09.2020

CNA - Certified Nursing Assistant

Hillcrest Millard
04.2019 - 01.2020
  • Main role is to provide basic care to patients, as well as assist them in daily activities they might have trouble with on their own, such as bathing

Public Attendant

Embassy Suites by Hilton
11.2018 - 03.2019
  • Cleaning public areas such as lobby, bathrooms, taking out trash

Cashier/Customer Service

Burger King
12.2018 - 02.2019
  • Main role is to provide basic care to hotel guest

Housekeeper

Hampton Inn and Suites
06.2018 - 09.2018
  • Cleaning rooms, dusting, vacuuming, making beds, cleaning & sanitizing bathrooms

Customer Service Representative

Marriott International, Inc
10.2017 - 03.2018
  • Made reservations for customers all around the globe.

Customer Service Representative

Alorica
01.2015 - 10.2017
  • Making and receiving calls for Clients

Teacher

Klass Kids KornerTeacher
04.2015 - 06.2015

Infant and toddler teacher

  • Making lesson plans for children, preparing schedules, research play

Teacher/Assistant Director

Loving Life Learning Center
06.2014 - 06.2015
  • Hiring teachers, lesson plans for all ages, teacher for all ages, overnight childcare, weekend childcare, making meals, taking field trips, cook, clean, & sanitize at night

Cashier/Customer Service

Walmart
11.2014 - 04.2015

Dollar General Sales Associate

Dollar General
06.2014 - 12.2014
  • Check out customers & stock shelves

Customer Service Representative

Walmart
03.2014 - 11.2014

Cashier/Customer Service

Walmart
04.2014 - 10.2014

Teacher Aide

Shooting For The Stars
02.2012 - 05.2013

Preschool teacher Teacher

Simple Simon Daycare
08.2010 - 09.2012

Teacher, McDonalds Crew Member

McDonald's
09.2008 - 12.2008

Cashier front and back, line, Server and Cashier

Dickey's Barbecue Pit
05.2008 - 12.2008
  • Server food to the customers, cash customers out, clean up at night

McDonalds Crew Member

McDonald's
07.2007 - 03.2008

Cashier and line cook Housekeeper

Empire Inn
10.2003 - 10.2006
  • Cleaning rooms, sanitize bathrooms

Janitorial

Tina's Cleaning
06.2003 - 07.2005
  • Cleaning restaurants, office buildings, apartments

Housekeeper

SUPER 8 MOTELS
05.2003 - 10.2003

Education

GED -

Skills

  • Computer Hardware (6 years)
  • Customer Service
  • CSR
  • Customer Care
  • Call Center
  • Janitorial
  • Housekeeping Supervisor
  • Houskeeping
  • Hospital
  • Front Desk
  • Custodial
  • Clean
  • Food Service
  • Crew Member
  • CNA
  • Cna Certified
  • Childcare
  • EMR Systems
  • Patient Care
  • Teaching
  • Toddler Care
  • Vital Signs
  • Medical Terminology
  • Caregiving
  • Home Care
  • Help Desk
  • Desktop Support
  • Microsoft Windows
  • Technical Support
  • Operating Systems
  • Software troubleshooting
  • Microsoft Excel
  • Computer networking
  • IOS
  • Care plans
  • Microsoft Word
  • Communication Skills
  • Meal Preparation
  • Organizational Skills
  • Customer Support
  • Typing
  • Dementia care
  • Computer literacy
  • Computer skills
  • Alzheimer's care
  • Hotel experience
  • Certifications and Licenses

Accomplishments

  • State Tested Nursing Assistant
  • Driver's License
  • October 2019 to August 2024
  • Assessments
  • Home health aide skills — Proficient
  • May 2020
  • Providing care to patients in a home setting
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Certification

BLS for Healthcare Providers (CPR and AED) March 2019 to March 2021 CNA March 2019 to Present Certified Nursing Assistant (CNA) First Aid Certification

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

designing

I'm responsible for organizing corporate or private events for companies or individuals. Their duties include meeting with clients to discuss their needs, maintaining partnerships with vendors and caterers and overseeing the set-up, execution and cleanup of events.

Timeline

CNA - Certified Nursing Assistant

Nala Care
11.2023 - Current

Customer Service Representative

North End Teleservices
08.2023 - 10.2023

Assistant Store Manager

Family Dollar
06.2023 - 10.2023

Certified Nursing Assistant

CNA, TheKey
02.2023 - 08.2023

Assistant Store Manager

Family Dollar
02.2023 - 05.2023

CNA - Certified Nursing Assistant

TheKey
06.2022 - 10.2022

Cashier

Burger King
05.2022 - 07.2022

CSR - Customer Service Representative

Casey's
05.2022 - 06.2022

Customer Service Representative

Marriott International
01.2022 - 05.2022

CNA

Hillcrest Millard
12.2021 - 01.2022

Janitorial Worker

RNA FACILITIES MANAGEMENT / RNA STAFFING
04.2021 - 02.2022

Business Owner

CNA After Care LLC
03.2021 - Current

Janitorial

RNA
09.2020 - 11.2020

worker Business Owner/Operator

Youniquely Beyoutyful Events LLC
08.2020 - Current

Business Owner

Beyoutful Designs LLC
06.2020 - Current

Heritage Senior

Communities
06.2020 - 09.2020

CNA - Certified Nursing Assistant

Right At Home
12.2019 - 05.2021

CNA - Certified Nursing Assistant

Hillcrest Millard
04.2019 - 01.2020

Cashier/Customer Service

Burger King
12.2018 - 02.2019

Public Attendant

Embassy Suites by Hilton
11.2018 - 03.2019

Housekeeper

Hampton Inn and Suites
06.2018 - 09.2018

Customer Service Representative

Marriott International, Inc
10.2017 - 03.2018

Teacher

Klass Kids KornerTeacher
04.2015 - 06.2015

Customer Service Representative

Alorica
01.2015 - 10.2017

Cashier/Customer Service

Walmart
11.2014 - 04.2015

Teacher/Assistant Director

Loving Life Learning Center
06.2014 - 06.2015

Dollar General Sales Associate

Dollar General
06.2014 - 12.2014

Cashier/Customer Service

Walmart
04.2014 - 10.2014

Customer Service Representative

Walmart
03.2014 - 11.2014

Teacher Aide

Shooting For The Stars
02.2012 - 05.2013

Preschool teacher Teacher

Simple Simon Daycare
08.2010 - 09.2012

Teacher, McDonalds Crew Member

McDonald's
09.2008 - 12.2008

Cashier front and back, line, Server and Cashier

Dickey's Barbecue Pit
05.2008 - 12.2008

McDonalds Crew Member

McDonald's
07.2007 - 03.2008

Cashier and line cook Housekeeper

Empire Inn
10.2003 - 10.2006

Worker

09.2003 - Current

Janitorial

Tina's Cleaning
06.2003 - 07.2005

Housekeeper

SUPER 8 MOTELS
05.2003 - 10.2003

Infant and toddler teacher

GED -

Shakiara Davis