Shakiaya Jennings
Alexandria,VA
Summary
Accomplished professional with extensive experience in management, administration, and healthcare support. Seeking to leverage skills and background to contribute as a Management Analyst within the Department of the Navy, Immediate Office of the Chief of Naval Operations.
Overview
9
9
years of professional experience
Work History
Medical Support Assistant
DiLorenzo Tricare Health Clinic-Pentagon
12.2023 - Current
- Assist in the reduction of appointment wait times by 20% coordinating schedules and optimizing available resources.
- Enhance office workflow for medical staff by maintaining accurate records and timely data entry.
- Improve patient satisfaction by 15% efficiently scheduling appointments and managing phone lines.
- Participate in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
- Provide compassionate support, addressing patient concerns and inquiries in a professional manner.
MEDICAL SUPPORT ASSISTANT
SPECTRUM HEALTHCARE RESOURCES
09.2022 - Current
- Maintained the confidentiality of medical records and sensitive information in compliance with HIPPA for over 5,700 patients visiting the ATAMMC Emergency Room.
- Managed clinic templates and utilized various software applications, including MHS Genesis and office automation systems, to support healthcare functions.
- Precepted new MSAs, creating execution guidelines and assessing work performance.
- Reduced appointment wait times by optimizing scheduling and resource allocation, enhancing operational efficiency.
ACP/Lifeline Application Reviewer
Maximus
01.2022 - 09.2022
- Reviewed and processed over 300 applications daily for broadband and telecom to determine funding commitments based on procedures and guidelines for USAC Rural Health Care Program.
PERSONAL CARE AIDE
GLORIA'S ANGELS HOME HEALTH CARE
03.2020 - 01.2022
- Analyzed patient visit data, identifying inefficiencies and implementing changes that resulted in a 15% improvement in service delivery.
- Assisted clients with daily living needs, maintaining their wellness, and administered medication under supervision.
- Participated in case reviews, collaborating with healthcare teams to assess client needs and plan for continued care, demonstrating strong communication skills.
Office Manager
UPLIFTING HANDS H.H.C
09.2015 - 11.2020
- Audited and updated office methods, resulting in a 15% increase in operational efficiency and a 20% improvement in service quality.
- Coordinated training programs for employees, enhancing skills and knowledge that improved productivity by 20% and reduced efficiencies by 18%
- Organized educational workshops, reviewed professional publications, and maintained a professional network, supporting workforce development and team growth.
- Prepared memos, reports, and correspondence, facilitating clear communication across all levels of the organizations.
Education
BACHELORS OF INDIVIDUALIZED STUDIES - SOCIAL WORK
Virginia State University
Petersburg, VA05.2021
Skills
- Management and Administration: Expertise in managing office operations, auditing processes, and ensuring compliance with regulations
- Training and Development: Experienced in coordinating training sessions and creating educational materials
- Data Analysis & Problem Solving: Proficient in analyzing data trends and resolving complex issues using qualitative and quantitative methods
- Effective Communication: Strong ability to communicate across various levels of an organization, from senior leaders to employees
Timeline
Medical Support Assistant
DiLorenzo Tricare Health Clinic-Pentagon
12.2023 - Current
MEDICAL SUPPORT ASSISTANT
SPECTRUM HEALTHCARE RESOURCES
09.2022 - Current
ACP/Lifeline Application Reviewer
Maximus
01.2022 - 09.2022
PERSONAL CARE AIDE
GLORIA'S ANGELS HOME HEALTH CARE
03.2020 - 01.2022
Office Manager
UPLIFTING HANDS H.H.C
09.2015 - 11.2020
BACHELORS OF INDIVIDUALIZED STUDIES - SOCIAL WORK
Virginia State University
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