Overview
Work History
Education
Skills
Certifications Courses
Activities
Timeline
Generic

Shakib Chowdhury

Chicago,IL

Overview

8
8
years of professional experience

Work History

Pharmacy Customer Service Associate

Walgreens
09.2024 - Current
  • Processed an average of 100+ customer transactions daily, ensuring accuracy and efficiency at the checkout counter while maintaining a high level of service to enhance overall shopping experience
  • Executed hourly checks around merchandise placement in the front of the store then improved based on customer feedback, then conducted checks store-wide fixing any issues seen
  • Systematically managed over 1000+ products in a way to enhance customer experience, rotated seasonal items and placed new items in a way that attracts customers
  • Coordinated daily inventory audits that identified discrepancies with stock levels; resolved necessary corrections promptly without impacting shelf availability or causing disruptions for customers
  • Trained new team members on customer service protocols within one month of starting role, enhancing overall customer interaction quality and reducing common errors in processing transactions by 50%
  • Captured and edited over 20+ high quality images for use in government documentation, following legal guidelines
  • Collaborated with a diverse team of up to 12 individuals, addressing issues daily and on both the management and the customer side

Cybersecurity and DevSecOps Internship

Refonte Learning
12.2024 - 03.2025
  • Learned about cyber threats, risk management, penetration testing, incident response, and encryption techniques.
  • Learned how Wireshark, OWASP ZAP, Defect Dojo, and Visual Studio code are used in DevSecOps and how to utilize them.
  • Learned practices like DAST, SAST, IAST, IaC, OWASP principles, and CI/CD pipeline security.
  • Had hands-on experience with analyzing vulnerabilities within a website.

Merchandise Stocker/Customer Service/Store Manager

Grocery Store/Clothing Store
06.2018 - 02.2024
  • Designed and implemented various displays featuring 100+ products pertaining to the season and local/national events, increasing traffic to store and sales
  • Maintained cleanliness and hygiene of the store, following local health and safety guidelines to create a more pleasant, inviting, and hygienic atmosphere while conducting observations every hour
  • Communicated with customers in a clear, concise, and professional way on a daily basis, making sure to properly address concerns and inquiries to create a positive and satisfactory experience, and reduced wait times by an average of 5 or more minutes
  • Implemented and maintained security measures for the store, including 5 video surveillance cameras, firewalls, VPNs, antivirus systems, password requirements, multi-factor authentication, 2 levels of data backups, and intruder detection system, and restricting network access
  • Trained and mentored one employee on efficient store management techniques, customer service techniques, and security compliance

Volunteer for community projects

Service Learning Club
09.2017 - 12.2017
  • Assisted in a project to clean the Chicago River, with 30+ students and volunteers, which in total collected over 100+ bags of trash and removed any possible hazards
  • Contributed to and facilitated a food donation drive for the homeless, with over 300 students participating, donated over 1000 cans of food for the needy

Education

Bachelor of Science -

Depaul University
Chicago, Illinois
03.2025

Career Technical Education - Computer Science

Von Steuben Metropolitan Science Center
Chicago, Illinois
06.2021

Skills

  • Fluent in Bangla
  • Some French
  • Proficient in Adobe Photoshop
  • Proficient with computers
  • Linux Line Command
  • NIST Frameworks and Controls
  • SIEM Tools
  • IDS Systems
  • Disciplined and Detail-Oriented
  • Focused on Continuous Improvement
  • Information Assurance
  • Security Audits
  • Customer Support
  • Operating Systems
  • Wireshark
  • Visual Studio Code
  • Python
  • SQL
  • Security Mindset
  • Packet Sniffers
  • Information Security
  • Network Security
  • Vulnerability Assessment
  • Risk Assessments
  • Generative AI
  • OWASP ZAP/Defect Dojo

Certifications Courses

  • MTA: Introduction to Programming Using Python
  • Adobe Certified Associate in Visual Communication Using Adobe Photoshop CS6
  • CYB001x: 'Introduction to Cybersecurity' UWashingtonX
  • CYB002x: 'The CISO's View Cybersecurity series' UWashingtonX
  • CYB003x: 'Building Your Cybersecurity Toolkit' UWashingtonX
  • CYB004x: 'Finding Your Cybersecurity Career Path' UWashingtonX
  • 'Essentials of Cybersecurity' UWashingtonX
  • Google Cybersecurity Professional Certificate
  • Google IT Support Certificate
  • Google AI Essentials
  • CompTIA Security+
  • CompTIA IT Fundamentals+
  • Google Cloud Cybersecurity Professional Certificate

Activities

  • Football
  • Link Crew (freshmen mentorship program) - Managed over 400+ freshmen with a team and conducted team building activities.

Timeline

Cybersecurity and DevSecOps Internship

Refonte Learning
12.2024 - 03.2025

Pharmacy Customer Service Associate

Walgreens
09.2024 - Current

Merchandise Stocker/Customer Service/Store Manager

Grocery Store/Clothing Store
06.2018 - 02.2024

Volunteer for community projects

Service Learning Club
09.2017 - 12.2017

Career Technical Education - Computer Science

Von Steuben Metropolitan Science Center

Bachelor of Science -

Depaul University

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Shakib Chowdhury