Summary
Overview
Work History
Education
Skills
Timeline
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Shakiel Smith

West Des Moines

Summary


Diligent customer service rep with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Overview

3
3
years of professional experience

Work History

Banquet Manager

Embassy Club West
07.2023 - 02.2025
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Enhanced banquet operations by streamlining communication between kitchen and service staff.
  • Increased guest satisfaction by anticipating needs and providing exceptional service during events.
  • Directed and managed banquet functions for 500-person events.

Server

Irina's Steak & Seafood
01.2022 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Computer Science

Darton College
Albany, GA

High School Diploma -

Westover High School
Albany, GA
05-2009

Skills

  • Leadership qualities
  • Venue coordination
  • Team management
  • Staff leadership
  • Critical thinking
  • Customer relations
  • Problem resolution

Timeline

Banquet Manager

Embassy Club West
07.2023 - 02.2025

Server

Irina's Steak & Seafood
01.2022 - 08.2023

Computer Science

Darton College

High School Diploma -

Westover High School

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Shakiel Smith