Shakierah Williams

I handled auto insurance claims remotely, evaluated vehicle damage from documentation like photos and videos, writing repair estimates, negotiating settlements, and communicating with policyholders and repair shops to finalize claims without being present on-site. Implied digital tools and software to process claims efficiently, Responsible for all primary contact to customers needing assistance with their auto property damage claims, setting up rentals, and maintaining daily tasks and a total dairy of 95-120 claims

I provided expert guidance on property and casualty insurance options to clients, ensuring informed decision-making. I analyzed client needs to recommend suitable coverage plans, enhancing customer satisfaction and retention. Managed policy renewals and endorsements, maintaining accuracy and compliance with industry regulations. Collaborated with underwriters to assess risk factors and determine appropriate pricing for policies. Assisted clients in filing claims, streamlining processes for timely resolution and improved service experience.