Shakila Thompson
Baltimore,MD
Summary
Developed excellent time management and customer service skills in fast-paced, route-based environment. Gained proficiency in navigating various routes and managing deliveries efficiently. Looking to transition into new field, leveraging these transferrable skills for impactful results.
Overview
7
7
years of professional experience
Work History
Mail Carrier
USPS
10.2021 - 11.2024
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Front Desk Receptionist
Glynn Taff Assisted Living
10.2017 - 09.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma - Nursing
Edmondson Westside High
Baltimore, MD06.2018
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Vehicle loading
- Patient greeting
- Scheduling appointments
- Customer service
- Appointment scheduling
- Technology use
Timeline
Mail Carrier
USPS
10.2021 - 11.2024
Front Desk Receptionist
Glynn Taff Assisted Living
10.2017 - 09.2020
High School Diploma - Nursing
Edmondson Westside High
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