Shakima Muskelly
Brooklyn,NY
Summary
A highly motivated and results-driven Customer Success Manager with over 5 years of experience in sales, account management, and customer support. Skilled in building strong relationships with customers and colleagues, utilizing social media platforms for prospecting, and developing strategic outreach strategies to attain monthly quotas. A reliable and thoughtful team player with a proven track record of exceeding company KPIs and achieving revenue growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ecommerce— Owner
IT Apparel
11.2022 - 02.2023
- Assembled strong pipeline of potential prospects through social media platforms with Marketing material and proven success rate of sales funnel.
- Enhanced customer engagement by consulting with customers to assess needs and propose optimal solutions to maintain retention and customer success.
- Utilized peer-to-peer networking to broadcast live events to incorporate needs of potential prospects and authorized growth of revenue by 40% in sales.
- Performed strategic outreach strategies to potential prospects through email cadences and cold calling to attain monthly quota.
- Strengthened communication skills through regular interactions with others
- Adaptable and proficient in learning new concepts quickly and efficiently
Remote — Customer Sales Distributor
Herbalife Nutrition Ltd.
05.2020 - 01.2023
- Communicated and worked to understand business value of products effectively.
- Expanded existing customer relationships, and needs and strategically upsell, and closed sales by increasing revenue of my team by 30%.
- Developed strong transmission and relationship-building skills to establish trust and credibility with potential consumers and to build team of 50 distributors directly responsible for generating revenue.
Tenant Advocate/Sr. Program Coordinator
Neighborhood Housing Authority Of NYC
11.2016 - 01.2020
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Established proven track record of success in providing problem-solving strategies to create better living environment for 50% of my community zone.
- Managed community outreach through marketing and sales team to plan workshops to engage prospects and grow revenue of company by 10k monthly
- Instructed and produced departmental employees on software systems.
Sales Associate
Feel Beauty Supply
06.2015 - 10.2016
- Managed returns, exchanges and refunds in accordance with store policy.
- Set and achieved company-defined sales goals.
- Devoted skills to facilitate social media forum outreach and committed to growth of sales by 35%.
- Provided assistance with potential prospects on product knowledge and increased customer retention allowing revenue to develop financially.
- Conducted full cycle sales to provide experience to each prospect through handling.
- Engaged with customers to build rapport and loyalty
Education
Certification - Technology Sales Development
CourseCareers
Brooklyn, NY03.2023
Completed Courses - Psychology
John Jay College of Criminal Justice of The City University of New York
New York, NY10.2009
Skills
- Salesforce
- Microsoft Office
- Time Management
- Sales Proficiency
- Team Building
- Pipeline development
- Revenue Growth
Certification
- Technology Sales Development, CourseCareers - March 2023
Timeline
Ecommerce— Owner
IT Apparel
11.2022 - 02.2023
Remote — Customer Sales Distributor
Herbalife Nutrition Ltd.
05.2020 - 01.2023
Tenant Advocate/Sr. Program Coordinator
Neighborhood Housing Authority Of NYC
11.2016 - 01.2020
Sales Associate
Feel Beauty Supply
06.2015 - 10.2016
Certification - Technology Sales Development
CourseCareers
Completed Courses - Psychology
John Jay College of Criminal Justice of The City University of New York
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