Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakima Wise

Summary

Dynamic professional with extensive experience in dispatch and customer service at Tops Taxi. Proven ability to optimize communication and enhance operational efficiency. Skilled in Microsoft Excel and adept at fostering positive relationships with clients. Committed to maintaining high standards of service and ensuring timely transportation solutions.

Experienced with transportation logistics and support operations. Utilizes effective communication and problem-solving to manage schedules and dispatch efficiently. Knowledge of compliance with transportation regulations and route optimization ensures smooth operational flow.

Overview

22
22
years of professional experience

Work History

Dispatch

Tops Taxi
10.2020 - 11.2022
  • Open and close the facility.
  • Streamlined communication between drivers and dispatch center by proficiently operating radio systems and equipment.
  • Ensured accurate orders by closely working with dispatch teams and customers to confirm details.
  • Optimized manifest of customers list, dispatch rides, enabling drivers quicker retrieval/drop off of customers.

Driver & Dispatch

J & D Transportation
01.2013 - 03.2019
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed manifest with customer information to pick up and drop off client at destination within allotted time allowed.
  • On occasions waited for customers at their appointment to return them home.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Fuel up vehicle for next shift.
  • Dispatched additional trips or covered schedules as needed on a daily basis.
  • Send tow truck for disabled vehicles.

Home Health Aide

Bayside Manor
06.2010 - 08.2011
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.

General Office Clerk

Galaxy Construction Inc
03.2002 - 12.2004
  • Maintained confidentiality while handling sensitive information across various departments within the organization.
  • Updated company databases regularly to ensure accurate employee contact information was readily available when needed.
  • Streamlined communication processes by managing correspondence, emails, and phone calls in a timely manner.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Set up and assist with new job sites.
  • Run errands.
  • Made deposits.

House Keeping

Residence Inn Marriott
08.2000 - 05.2001
  • Collaborated with housekeeping staff to coordinate room availability, minimizing disruptions for guests.
  • Streamlined housekeeping duties for increased efficiency and a consistently clean living environment.
  • Promoted a clean worksite environment through regular housekeeping tasks and proper waste disposal methods.
  • Performed light housekeeping tasks to maintain a clean and comfortable living environment for clients.
  • Promoted and conducted good housekeeping to maintain clean and organized work area.

Education

GED -

Brookdale Community College
Lincroft, NJ
10-2011

Skills

    Typing

    Microsoft Word

    Microsoft Excel

    Phones

    Dispatch Radio

    Customer Service

    Communication

Timeline

Dispatch

Tops Taxi
10.2020 - 11.2022

Driver & Dispatch

J & D Transportation
01.2013 - 03.2019

Home Health Aide

Bayside Manor
06.2010 - 08.2011

General Office Clerk

Galaxy Construction Inc
03.2002 - 12.2004

House Keeping

Residence Inn Marriott
08.2000 - 05.2001

GED -

Brookdale Community College

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Shakima Wise