Shakina Myers
Columbia,SC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Receiving Clerk
Lowes Home Improvment
Columbia, SC
10.2021 - Current
- Received and inspected incoming shipments for accuracy and quality.
- Operated forklifts and pallet jacks to move products safely around the warehouse.
- Documented discrepancies in shipments and reported issues to management promptly.
- Assisted in training new staff on receiving procedures and safety protocols.
- Utilized inventory management systems to track received items accurately.
- Reviewed work orders to check correctness of deliveries.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Unloaded delivery trucks, containers, and pallets using hand truck, forklifts or other equipment as needed.
Produce Clerk
Publix Grocery Store
Columbia, South Carolina
01.2023 - 06.2023
- Stocked produce shelves with fresh fruits and vegetables daily.
- Assisted customers in selecting quality produce items.
- Operated scales and scanners for pricing and inventory management.
- Educated customers about seasonal produce and preparation methods.
- Rotated produce items to ensure freshness.
- Loaded, unloaded and moved heavy products using material loading equipment.
- Greeted customers and offered to help locate produce items.
Kitchen designer
Lowes Home Improvement
Columbia, South Carolina
03.2017 - 10.2021
- Experienced in identifying design requirements and developing solutions to ensure customer satisfaction.
- Develop the concept, layout, and design of kitchens, closets, laundry rooms, and bath cabinetry from product specifications.
- Communicate with installers about project material specifications, dimensions, and engineering.
- Provide technical measurements and detailed layouts of cabinetry, appliances, countertops, plumbing fixtures, lighting, etc.
- Recommend merchandise to customers based on their preferences and needs.
- Achieved sales goals and service performance requirements.
- Assisted in managing inventory levels for kitchen appliances and fixtures in-store.
- Created 3D renderings of kitchens for customers to visualize design options.
- Provided ongoing support after completion of projects in order answer any questions or address concerns.
- Worked closely with clients to determine their style preferences and budget limitations.
- Crafted innovative kitchen designs in 2020, enhancing functionality and aesthetics.
Appliance Specialist
Lowes Home Improvement
Columbia, South Carolina
01.2016 - 03.2017
- Expert in appliance sales and product knowledge.
- Provided customers with information on product features, efficiency, and durability.
- Recommended and sold extended service protection plans.
- Maintained the in-stock condition of assigned areas to ensure a shoppable, clean, and safe space to compare products.
- Coordinated with in-store departments to ensure fast and accurate delivery of products.
- Followed up with customers to ensure that they had a positive purchase experience.
- Coordinated delivery and installation schedules for purchased appliances.
Paint Associate
Lowes Home Improvment
Columbia, South Carolina
11.2014 - 03.2016
- Assisted customers in selecting paint types and colors for projects.
- Mixed paint to achieve requested colors and formulations accurately.
- Maintained clean and organized workspaces to promote safety and efficiency.
- Restocked shelves with paint, supplies, and accessories regularly.
- Provided expert advice on application techniques and tools for customers.
- Demonstrated proper use of painting tools and equipment to customers.
- Prepared customer orders by operating paint mixers to blend products available in store, matching colors of samples provided by customers.
Customer Service Cashier
Lowes Home Improvement
Columbia, South Carolina
03.2014 - 11.2014
- Processed sales transactions.
- Calculate the cost of products or services, and accept payments.
- Responded to customer inquiries about products or services.
- Maintain the cash drawer and process returns.
- Reconciled cash and sales receipts.
- Resolved customer disputes.
Customer Services / Cashier
Dollar General Stores
Columbia, SC
12.2013 - 03.2014
- Greeted customers when entering or leaving the store to ensure that they have a positive shopping experience.
- Scanned goods and collected payments.
- Ensured that pricing is accurate and correct.
- Processed cash, credit, or check transactions for customers.
- Processed item returns.
- Resolved customer complaints.
- Maintained a clean and tidy checkout area.
- Resolved customer inquiries and complaints in a clean and tidy checkout area.
Patient Transporter
Prisma Health Richland
Columbia, South Carolina
01.2010 - 01.2013
- Transport patients to and from special service, treatment areas, and OR rooms using wheelchairs or movable beds.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Maintained cleanliness and organization of transport equipment.
- Communicated effectively with patients to ensure comfort during transport.
- Collaborated with healthcare teams to prioritize patient transport schedules.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
Education
Some College (No Degree) -
Lower Richland High
Hopkins, SCSkills
- Excel
- Word
- 20-20 Design
- Brand Management
- Proficient in PC and Legacy Platforms
- Technical Problem Solver
- Conflict Resolution
- Quality Assurance
- Forklift Operation
- Electric Pallet Jack Operation
- Narrow Reach Truck Operation
Activities
- Clothing Donation Processor, Ladson Chapel Church, Hopkins, SC
- Volunteer, Lowes Home Improvement Storm Disaster Response Team
Timeline
Produce Clerk
Publix Grocery Store
01.2023 - 06.2023
Receiving Clerk
Lowes Home Improvment
10.2021 - Current
Kitchen designer
Lowes Home Improvement
03.2017 - 10.2021
Appliance Specialist
Lowes Home Improvement
01.2016 - 03.2017
Paint Associate
Lowes Home Improvment
11.2014 - 03.2016
Customer Service Cashier
Lowes Home Improvement
03.2014 - 11.2014
Customer Services / Cashier
Dollar General Stores
12.2013 - 03.2014
Patient Transporter
Prisma Health Richland
01.2010 - 01.2013
Some College (No Degree) -
Lower Richland High