Summary
Overview
Work History
Education
Skills
Timeline
background-images

Shakir Goodman

Orange,New Jersey

Summary

Branch Manager with 3+ years of experience. Drive consistent bank success by actively developing teams, engaging customers, and maintaining strict legal and corporate compliance. Committed to continually developing and honing professional skills.

Experienced with managing project timelines, resources, and stakeholder communications efficiently. Utilizes problem-solving skills to address project challenges and ensure smooth execution. Track record of implementing project management best practices to deliver quality outcomes.

Results-oriented professional well-versed in project coordination and process improvement. Known for driving initiatives that streamline operations and enhance productivity. Proven ability to foster teamwork and adapt to evolving project needs with focus on achieving objectives.

Diligent Desired Position with solid background in coordinating diverse projects from inception to completion. Successfully supported cross-functional teams to achieve project milestones and deliverables. Demonstrated effective communication and organizational skills in fast-paced environments.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience

Work History

Project Coordinator

Fiserv
02.2024 - Current
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Created job files for each project and maintained current data in each file.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Responded to requests for information on materials to inquiring parties.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Photocopied, distributed and emailed documents to project managers.
  • Spearheaded sustainability initiative within projects, leading to more environmentally friendly practices and positive public relations outcomes.
  • Enhanced team productivity with introduction of agile project management techniques, facilitating quicker adjustments to project scope.
  • Coordinated cross-departmental meetings to streamline project communication, enhancing team collaboration and efficiency.
  • Established feedback loop with clients post-project delivery, gathering insights that informed improvements in future projects.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Monitored project progress, identified risks and took corrective action as needed.

Branch Manager

Wells Fargo
01.2020 - 01.2024
  • Ensured utmost legal and corporate compliance at all points
  • Coordinate all daily bank activities and operations
  • Ensure strict adherence to all formal bank procedures and best practices
  • Build and maintain productive relationships with diverse clients and team members
  • Provided courteous, helpful service to customers at all points

Personal Banker

Wells Fargo
03.2011 - 01.2020
  • Educate clients on banking products and financial services
  • Delivered exceptional customer service to new and existing banking clients, processed transactions, and managed deposits
  • Introduced banking, loan, and credit card products to customers and provided recommendations based on their financial needs
  • Addressed and resolved customer issues regarding overdrafts, fraudulent charges, loan applications, fees, and overdue credit payments
  • Delivered retail and personal banking services to customers, managed transactions and wire transfers, ensured accurate deposits, and coordinated with clients and risk management teams to investigate potential fraudulent account activity
  • Meet with 50+ banking customers per week, manage accounts, identify business opportunities, and upsell retail banking products based on customer needs
  • Led consultative meetings with existing customers and prospects to evaluate banking needs, identify sales opportunities, and provide education on financial solutions, including checking accounts, mortgage loans, savings accounts, and online banking

Teller

Wells Fargo
11.2009 - 03.2011
  • Evaluated customer needs and identified appropriate banking solutions
  • Attended to customer requests, including cashing checks, depositing money, and writing money orders
  • Promoted banking products, including credit cards and investment accounts
  • Directed customers to personal bankers to open additional accounts or subscribe to further services
  • Interface with bank customers to identify banking needs, recommend financial solutions, and identify ideal products to achieve client goals
  • Manage customer requests quickly and efficiently, including cashing checks and money orders, depositing and withdrawing cash, checking account balances, and providing account information

Education

B.A - Mass Communication

University Of Bridgeport
Bridgeport, Connecticut
05.2006

Skills

  • Detail Oriented
  • Excellent Communication Written and Oral
  • Time management
  • Team coordination
  • Documentation management
  • Critical thinking
  • Decision-making
  • Flexible and adaptable
  • Attention to detail
  • Project scheduling
  • Customer service
  • Team leadership
  • Schedule management
  • Strategic planning
  • Risk analysis and management
  • Customer management

Timeline

Project Coordinator

Fiserv
02.2024 - Current

Branch Manager

Wells Fargo
01.2020 - 01.2024

Personal Banker

Wells Fargo
03.2011 - 01.2020

Teller

Wells Fargo
11.2009 - 03.2011

B.A - Mass Communication

University Of Bridgeport
Shakir Goodman