Sharonda Crawford
Orange,New Jersey
Summary
Proven Billing Clerk with a track record of enhancing financial accuracy by improving billing processes at Spiral Binding. Skilled in SAP and Microsoft Office Suite, demonstrating exceptional attention to detail and customer service support. Achieved a significant reduction in invoice discrepancies through meticulous data analysis and automation, showcasing reliability and a commitment to excellence.
Overview
19
19
years of professional experience
Work History
Billing Clerk
Spiral Binding
06.2022 - Current
- Print/mail daily invoices.
- Post Third Party/Freight Collect orders.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Bill and process all service orders and service contracts.
Warranty Billing Processor
Field Service Management
05.2015 - 06.2022
- Streamlined invoice generation process by automating recurring tasks, saving time for other responsibilities.
- Facilitated communication between service providers, providing timely updates on billing status and potential issues.
- Kept detailed records of all transactions, supporting transparency and accuracy in financial reporting.
- Analyzed billing data to identify trends, making recommendations for process improvements or additional training needs.
Program Support Assistant
Department of Veterans Affairs
04.2006 - 09.2013
- Performed clerical organization, answered phones and filed documentation for program manager.
- Functioned as a patient liaison when consulting with Veteran facilities for such matters as scheduling consultations, initial procedure and follow up appointments
- Communicated clearly with program staff and participants through written and digital correspondence.
- Provided exceptional customer service when responding to inquiries from internal/external stakeholders regarding the program''s offerings or policies.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ09-2012
Skills
- Data entry proficiency
- Data inputting
- SAP, Lauris and Vista Web medical software and Microsoft Business Central
- Attention to detail
- Account updating
- Customer service support
- Reliability
- Microsoft Office Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balancePersonal development programsHealthcare benefitsPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingCareer advancementCompany CultureTimeline
Billing Clerk
Spiral Binding
06.2022 - Current
Warranty Billing Processor
Field Service Management
05.2015 - 06.2022
Program Support Assistant
Department of Veterans Affairs
04.2006 - 09.2013
Bachelor of Science - Psychology
University of Phoenix
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