Summary
Overview
Work History
Education
Skills
Timeline
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Shakir Hopkins

HUNTLEY,IL

Summary

Almost ten years of military experience with a leadership position background along with technical and mechanical experience. Solid problem solving abilities and calm under intense pressure. Great ability to connect with people to ensure a good relationship with customers and those who need assistance. Ready to be a part of a team to complete any goal or mission.

Overview

10
10
years of professional experience

Work History

Manager Trainee

84 Lumber
10.2023 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Infantryman

Illinois Army National Guard
11.2017 - Current
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
  • Maintained secure communication systems to relay information to and from command teams.
  • Operated military vehicles with computerized weapon systems such as the Common Remotely Operated Weapon Station (CROWS), and Improved Target Acquisition System (ITAS)

Assistant Manager

Armanetti's Wine & Spirits
05.2019 - 10.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Engineman

United States Navy, USN
11.2013 - 11.2017
  • Performed thorough, accurate and efficient repairs and preventive maintenance.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Worked effectively in fast-paced environments.
  • Performed daily log updates and generated reports for supervisors.
  • Completed frequent inspections, identified concerns and corrected problems independently.

Education

Bachelor of Arts - Political Science

Northern Illinois University
Dekalb, IL
12.2022

Skills

  • Planning and Coordination
  • Maintenance and Repair
  • Attention to Detail
  • Analytical and Critical Thinking
  • Dependable and Responsible
  • Excellent Communication
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Problem Resolution
  • Customer Relations

Timeline

Manager Trainee

84 Lumber
10.2023 - Current

Assistant Manager

Armanetti's Wine & Spirits
05.2019 - 10.2023

Infantryman

Illinois Army National Guard
11.2017 - Current

Engineman

United States Navy, USN
11.2013 - 11.2017

Bachelor of Arts - Political Science

Northern Illinois University

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Shakir Hopkins