Shakir Nsengiyumva
South Portland,ME
Summary
- Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques, also a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
- Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
- Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
- Focused individual with proven experience transporting passengers between airports, hotels and businesses. Possesses excellent customer service skills, valid license and clean driving record. Committed to upholding highest safety standards while on job.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate Specialist
JCPenney
South Portland, ME
09.2019 - 03.2020
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Utilized upselling techniques to promote additional products and increase sales.
Technician
Prompto
Portland, ME
06.2020 - 11.2020
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Performed safety and emissions inspections.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Driver Helper
Enterprise Rent-A-Car
Saco, ME
11.2020 - 12.2021
- Delivered passengers to destinations safely and on time.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Remained calm and poised in emergent situations.
- Communicated with passengers regarding estimated time of arrival.
- Helped passengers with luggage, collected fares and politely answered questions.
- Drove VIPs to corporate events and meetings.
- Pointed out landmarks and other points of interest to passengers.
Tax Preparer Specialist
Republicash
Portland, ME
12.2021 - 03.2022
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Identified potential audit red flags to minimize risk of IRS audits.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Developed tax plans and projections to help clients meet objectives.
- Utilized tax software to prepare returns and meet deadlines.
- Calculated estimated tax payments for clients.
Customer Service Specialist
CarMax
Southport
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained and managed customer files and databases.
- Applied rich sales strategy to engage customers and present solutions to suit individual needs.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Always made sure to deliver an iconic greeting to customer as they walked in the building.
- Delivered an iconic experience throughout the process of purchasing or selling their vehicle.
Direct Support Provider
Easy Care
Biddeford, ME
01.2022 - 09.2022
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
- Developed rapport to create safe and trusting environment for care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supervised daily activities and provided assistance to staff.
Education
High School Diploma -
South Portland High School
South Portland, ME06.2021
Skills
- Safety Control
- Inventory control procedures
- Vendor Contracts
- mentorship
- Cash register operation
- Merchandising expertise
- Ability to speak more than two languages
- Product promotion
Certification
- Seal of billiteracy Test - 2021
Languages
French
Native or Bilingual
Swahili
Limited Working
Timeline
Customer Service Specialist
CarMax
03.2022 - Current
Direct Support Provider
Easy Care
01.2022 - 09.2022
Tax Preparer Specialist
Republicash
12.2021 - 03.2022
Driver Helper
Enterprise Rent-A-Car
11.2020 - 12.2021
Technician
Prompto
06.2020 - 11.2020
Sales Associate Specialist
JCPenney
09.2019 - 03.2020
High School Diploma -
South Portland High School