Shakira Arnold
Hattiesburg,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Personal Banker
U.S. Bank
Remote
03.2022 - 06.2024
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Advised customers on various financial products available from the bank.
Utility
Sanderson Farm
Hazlehurst, MS
11.2019 - 07.2021
- Performed manual labor tasks such as shoveling, raking, and digging.
- Collaborated closely with team members in order to complete daily objectives efficiently.
- Maintained cleanliness of assigned areas by removing debris and trash.
- Ensured compliance with safety regulations when operating machinery or performing duties onsite.
- Provided guidance to crew members in order to ensure that all tasks were completed correctly.
FID Processor
Walmart Distribution Center
Brookhaven, MS
10.2017 - 06.2018
- Compiled data from various sources to ensure completeness of files.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Processed 3800 cases per day
Customer Service Representative
Comcast
Jackson, MS
02.2016 - 10.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Cashier
McDonald's
Hazlehurst, MS
05.2014 - 04.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
High School Diploma -
Hazlehurst High School
Hazlehurst, MS05-2015
Skills
- Customer Service
- Financial Product Expertise
- Customer Complaint Resolution
- Advanced clerical knowledge
- Microsoft Excel certified
- Critical thinker
- Excellent communication skills
- Data Entry
- [Software] Expertise
Timeline
Personal Banker
U.S. Bank
03.2022 - 06.2024
Utility
Sanderson Farm
11.2019 - 07.2021
FID Processor
Walmart Distribution Center
10.2017 - 06.2018
Customer Service Representative
Comcast
02.2016 - 10.2017
Cashier
McDonald's
05.2014 - 04.2015
High School Diploma -
Hazlehurst High School