Shakira Brown
Canonsburg,PA
Summary
Security professional with extensive experience in threat analysis and incident response, known for enhancing security protocols at PalAmerican Security. Expertise in surveillance, risk assessment, and emergency response coordination, leading to improved client satisfaction and operational efficiency. Strong communication and teamwork skills ensure effective problem-solving and swift decision-making in critical situations. Committed to maintaining safety and security with a focus on integrity and professionalism.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Officer
PalAmerican Security
Pittsburgh, PA
12.2023 - Current
- Patrolled assigned areas to ensure safety and security of premises and personnel.
- Monitored surveillance cameras and alarms to detect suspicious activity or potential threats.
- Responded promptly to incidents, emergencies, and alarms, executing appropriate actions.
- Maintained accurate records of daily activities, including incident reports and shift logs.
- Collaborated with law enforcement during investigations requiring external assistance.
- Provided excellent customer service by assisting visitors with directions and facility policies.
- Enforced company policies on trespassing, loitering, and theft prevention measures.
- Coordinated with vendors for maintenance of security equipment including CCTV systems.
Med Tech/Caregiver
The Pines of Mount Lebanon
Pittsburgh, PA
11.2021 - 10.2024
- Collected biological specimens and prepared them for laboratory transport to facilitate diagnostic testing.
- Performed wellness observations, documenting side effects for clinical follow-up.
- Obtained and reported patient vital signs to support medication administration.
- Responded to inquiries from patients and healthcare professionals regarding medication information.
- Instructed staff on procedures for medication administration and storage protocols.
- Assisted patients with daily living activities, including medication reminders.
- Monitored expiration dates of medications in automated dispensing systems.
- Ensured compliance with HIPAA protocols to protect patient privacy.
Housekeeping Supervisor
Hilton
Pittsburgh, PA
07.2022 - 06.2023
- Supervised a team of XX housekeeping staff, ensuring cleanliness and orderliness in all guest rooms and public areas
- Implemented new cleaning procedures and standards to improve efficiency and maintain high quality standards
- Trained new housekeeping staff on proper cleaning techniques, safety protocols, and customer service skills
- Developed work schedules for the housekeeping team, optimizing staffing levels to meet operational needs while controlling labor costs
- Conducted regular inspections of guest rooms to ensure adherence to cleanliness standards and promptly addressed any issues or deficiencies
- Collaborated with other departments such as front desk and maintenance to coordinate guest requests, repairs, and room readiness
- Resolved guest complaints related to housekeeping services promptly and effectively, ensuring guest satisfaction was maintained at all times
- Implemented training programs focused on enhancing customer service skills among the housekeeping team members resulting in improved guest satisfaction scores by XX%
- Collaborated with the HR department in recruiting and hiring new housekeeping team members
Customer Service Representative
Sprint
Pittsburgh, PA
08.2016 - 09.2020
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Implemented successful business strategies to increase revenue and target new markets.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Performed regular price checks to ensure competitive pricing.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated POS system with new products and promotional offers.
Call Center Customer Service Representative
Ibex Global
Pittsburgh, PA
02.2013 - 01.2015
- Responsibilities
- Answer calls troubleshooting devices makes sure customers were happy
- Skills Used
- I'm a people person I love talking to people
Education
CyberSecurity - Cyber Security
Merit America
Online06-2025
HIghSchool Diploma -
Woodland Hills
Pittsburgh, PA01.2011
Skills
- Threat analysis
- Incident response
- Vulnerability assessment
- Risk management
- Team collaboration
- Teamwork
- Attention to detail
- Security frameworks
- Log analysis
- Time management abilities
- Encryption techniques
- Privacy protection
- Cybersecurity frameworks
- Analytical thinking
Certification
- Driver's License
- CPR/AED March 2014 to March 2017
- ServSafe
- Food Handler
- State Tested Nursing Assistant
- Certified Home Health Aide
- Non-CDL Class C
- Food Handler Certification
Affiliations
- I Volunteer with special need children and adults and with their daily activities and out in the community
Programs Familiar With
- Linux
- Python
- Java
- Frameworks
References
References available upon request.
Timeline
Security Officer
PalAmerican Security
12.2023 - Current
Housekeeping Supervisor
Hilton
07.2022 - 06.2023
Med Tech/Caregiver
The Pines of Mount Lebanon
11.2021 - 10.2024
Customer Service Representative
Sprint
08.2016 - 09.2020
Call Center Customer Service Representative
Ibex Global
02.2013 - 01.2015
CyberSecurity - Cyber Security
Merit America
HIghSchool Diploma -
Woodland Hills
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