Shakira Burris
Garland,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Unarmed Security Officer
Allied Universal Security Services
10.2022 - Current
- Improved response time to incidents through effective communication with team members and use of security equipment.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Completed full building and grounds patrols every 1-2 hours to spot and investigate concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
CUSTOMER SERVICE REPREHENSIVE
CHEWY.COM
12.2021 - 10.2022
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Negotiated successful resolutions between customers and company during disputes or disagreements.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved customer inquiries and complaints quickly.
CUSTOMER SERVICE
HOME DEPOT
04.2021 - 09.2021
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and fast-paced environment.
- Applied effective time management techniques to meet tight deadlines.
Education
HIGH SCHOOL DIPLOMA -
SOUTH GARLAND HIGH SCHOOL
Garland, TX06.2018
Skills
- Patience
- Time management
- Ability to work efficiently with minimal supervision
- Clear communication
- Fast problem solving
- Ability to multi-task
- Process a strong work ethic and high level of professionalism
- Proficient Technical skills
- CCTV Monitoring
- Honest and Dependable
- Incident Reporting
- Punctuality
- First Aid Certified
Timeline
Unarmed Security Officer
Allied Universal Security Services
10.2022 - Current
CUSTOMER SERVICE REPREHENSIVE
CHEWY.COM
12.2021 - 10.2022
CUSTOMER SERVICE
HOME DEPOT
04.2021 - 09.2021
HIGH SCHOOL DIPLOMA -
SOUTH GARLAND HIGH SCHOOL
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