Shakira Delgado
Folsom,Ca
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
3
3
years of professional experience
Work History
Office Manager
Sacramento Autism Services
Fair Oaks, Ca
04.2023 - 12.2023
- Evaluated and reviewed office procedures to improve efficiency
- Built collaborative working relationships within organization to achieve goals
- Fielded questions from staff, customers and vendors using phone and email
- Generated reports to inform leadership of profits, operations and other key metrics
- Oversaw daily office operations and ensured smooth workflow
- Received and directed incoming calls to personnel and voicemail, facilitating office communications
- Managed employee schedules, time-off requests, and attendance records
Receptionist
H&R BLOCK
Cameron Park, Ca
01.2023 - 04.2023
- Greeted incoming guests and directed individuals to appropriate personnel
- Monitored lobby access, security parameters and visitor documentation
- Treated visitors with friendly, approachable attitude
- Anticipated guest needs, delivering exceptional customer service to exceed expectations
- Answered questions regarding company pricing and policies
- Scheduled appointments and documented updates in scheduling software
- Directed numerous calls per day to appropriate recipients using multi-line system
- Assisted with administrative tasks such as filing, copying, and data entry as needed
Edd Remote Agent
Maximus
Sacramento, Ca
01.2022 - 07.2022
- Scheduled case review meetings to discuss complex cases and procedural updates
- Conducted ongoing evaluations of case management effectiveness using data analysis tools
- Participated in intake process by collecting, organizing and analyzing information about individuals
- Maintained accurate client records and documentation
Receptionist
Ideal Plastic Surgery
Sacramento, Ca
01.2021 - 12.2021
- Coordinated office cleaning and lobby organization for office and meeting areas
- Greeted incoming guests and directed individuals to appropriate personnel
- Scheduled appointments and documented updates in scheduling software
- Treated visitors with friendly, approachable attitude
- Trained new employees on receptionist duties ensuring they were familiar with company policies and procedures
- Answered incoming phone calls and provided information or transferred calls accordingly
- Assisted with administrative tasks such as filing, copying, and data entry as needed
Education
Highschool -
Keema Highschool
Sacramento06.2019
Skills
- Employee Supervision
- Supply Management
- Inventory Control
- Policy Development
- Compliance Monitoring
- Customer Service
- Bookkeeping
- Office Management
- Data Entry
- Staff hiring
- Conflict Management
- Decision Making
- Record Keeping
- Policy Implementation
- Scheduling and calendar management
- Project Coordination
- Relationship Building
- Mail handling
Languages
- English, Native
- Spanish, Native
Timeline
Office Manager
Sacramento Autism Services
04.2023 - 12.2023
Receptionist
H&R BLOCK
01.2023 - 04.2023
Edd Remote Agent
Maximus
01.2022 - 07.2022
Receptionist
Ideal Plastic Surgery
01.2021 - 12.2021
Highschool -
Keema Highschool
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