Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Shakira Dixon

New York,NY

Summary

Patient Care Coordinator with extensive experience at Schweiger Dermatology, specializing in patient scheduling and insurance verification. Demonstrated success in improving patient satisfaction through effective communication and empathetic care. Proficient in electronic health records and dedicated to maintaining HIPAA compliance, ensuring efficient patient experiences and follow-up care.

Overview

17
17
years of professional experience

Work History

Patient Care Coordinator

Schweiger Dermatology
New York, NY
08.2019 - Current
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Scheduled evaluations and procedures for patients.
  • Received and routed care team messages and documents to appropriate staff.
  • Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
  • Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Verified patients' insurance and payment methods during admissions or check-in processes.

Medical Assistant

Philip Bruder MD
New York, NY
11.2008 - 08.2019
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Organized patient charts before each day's clinic sessions began.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Assisted back office patient processes to reduce office wait times.
  • Kept facility stocked with necessary supplies, equipment and instruments.

Education

High School Diploma -

Cathedral High School
New York
06-2002

Some College (No Degree) - Business Management

Bronx Community College
Bronx, NY

Skills

  • Patient scheduling
  • Insurance verification
  • Electronic health records
  • Patient documentation
  • Appointment management
  • Patient education
  • Medical instrument sterilization
  • HIPAA compliance
  • Follow-up care
  • Payment collection
  • Patient outreach and Follow-up
  • Patient registration

Languages

English
Professional

References

References available upon request.

Timeline

Patient Care Coordinator

Schweiger Dermatology
08.2019 - Current

Medical Assistant

Philip Bruder MD
11.2008 - 08.2019

High School Diploma -

Cathedral High School

Some College (No Degree) - Business Management

Bronx Community College

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