I am a qualified dependable professional who has several years of experience working as youth specialist and customer service representative in various positions. Over this course of time I've gained skills such as excellent relationship building, and project management skills to garner attention for important case concerns. In the process I've become a versatile talented leader experienced in research and social work. Very reliable employee seeking a position in child care, customer service relations or a hospital setting, while offering excellent communication and good judgement. Also, able to stay motivated through large workloads and fast paced environments. I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Shakira Garner
Westbury,New York
Summary
Overview
9
years of professional experience
Work History
Mount Sinai Doctors Long Island
Patient Service Support
10.2022 - Current
Job overview
- Taking calls from patients and doctors offices
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
- Scheduling most appointments with the exception of procedures and immunizations
- Submit medication request ,patient questions, prior authorizations, sick patient calls, and speak to provider messages in EPIC.
Martin De Porres Group
Youth Specialist
06.2021 - 12.2022
Job overview
- Developed, implemented and documented status of children's health and wellbeing.
- Worked with residents to support educational success, learning and achievement.
- Maintain appropriate professional relationships with related service staff and youth. Transport and monitor youth to and from school and daily appointments safely.
- Developed solutions to improve performance.
Global Contact Services
Customer Care Associate/Dispatcher
10.2019 - 05.2021
Job overview
- Answered average of 250 or more calls per day, addressing customer inquiries, solving problems and providing information to clients about there trips
- Locating passengers vehicles on Where's My Vehicle Map
- Canceling and re-booking trips, inserting trips for passengers, calling other carriers to assist in location vehicles and helping passengers
Albion Facility
Paper Runner and Stock Clerk
12.2017 - 09.2019
Job overview
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
RUI Credit Services
Customer Service Representative
11.2015 - 05.2016
Job overview
- Addressed and resolved customer product complaints empathetically and professionally.
- Accurately documented, researched and resolved customer service issues.
- Acted professionally and patiently when addressing negative customer feedback
Education
Broome-Tioga BocesBroome County, Binghamton NY
GED
2015
University Overview
Skills
- Efficiency
- Critical Thinking
- Team Building
- Positive and optimistic
- People-oriented
- Accurate and detailed
- Works well under pressure
Additional Information
Additional Information
- 18 years of Customer Service experience
- 3 years of Administration Assistant experience
- 4 years of Data Entry and Word Processing experience
- 14 months of Residential Youth Counselor experience
- Certified Hemodialysis Technician
Timeline
Patient Service Support
Mount Sinai Doctors Long Island
10.2022 - Current
Youth Specialist
Martin De Porres Group
06.2021 - 12.2022
Customer Care Associate/Dispatcher
Global Contact Services
10.2019 - 05.2021
Paper Runner and Stock Clerk
Albion Facility
12.2017 - 09.2019
Customer Service Representative
RUI Credit Services
11.2015 - 05.2016
Broome-Tioga Boces
GED
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