Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathya Zamora

Austin

Summary

A dependable, hardworking individual, I am open to expanding my skills and knowledge to execute whatever task is given. A person who is efficient and always committed to giving the best work in order to achieve the best outcome. Someone who is willing to overcome any challenge, is goal-driven to do their best, and aims to be the best at what they set out to do, becoming an asset to the team.

Overview

6
6
years of professional experience

Work History

Patient Service Representative

Urology Austin
Austin
09.2023 - 02.2025
  • Processed patient check-ins and managed efficient check-out operations
  • Maintained a clean and organized reception area.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Answered incoming calls in a professional manner.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Scanned documents into electronic health record system as needed.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Ran credit card batches and balanced deposits on daily basis.
  • Supported providers in addressing various needs

Supervisor

Whole Foods
10.2021 - 08.2023
  • Operated cash register with speed and accuracy.
  • Handled incoming phone calls with professionalism and efficiency.
  • Led the front-end team.
  • Ensured excellent customer care and maintained store cleanliness consistently.
  • Participate in evaluating candidates for Team Leader roles.
  • Implemented training strategies designed to enhance team efficiency and performance.
  • Managed department opening and closing following standard procedures.
  • Manage the scheduling of breaks for team members.
  • Managed challenging client interactions professionally, upholding store values.

Beauty Advisor

Ulta
06.2021 - 10.2021
  • Operated and managed cash register efficiently.
  • Ensured shelves remained consistently stocked and systematically tidy.
  • Assisted customers in locating desired products.
  • Achieved weekly sales of 3-5 credit cards consistently.
  • Surpassed target sales objectives for the brand.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Participated in physical inventories when required, by counting products in the store.

Sales Associate

Altar’d State
08.2019 - 10.2020
  • Operated and maintained cash register to facilitate smooth transactions.
  • Facilitated customer shopping experience through personalized assistance and organization.
  • Maintained a clean and organized store environment.
  • Supported preparation activities for store during holiday seasons.
  • Maintained professionalism and efficiency while engaging with multiple customers in high-pressure conditions.
  • Supported team coordination by handling responsibilities in manager absence.
  • Assisted in unloading large trucks when needed.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.

Sales Representative

Monat
04.2020 - 07.2020
  • Increased sales of hair and skin products.
  • Facilitated smooth transactions by guiding customers in submitting orders.
  • Maintained regular communication with clientele for updates.
  • Supported team development by providing guidance to co-workers.
  • Promoted products across various social media platforms.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.

Education

Criminal Justice major - Criminal Justice

Austin Community College
Austin, Tx
08-2019

High School diploma - Criminal Justice Academy

Akins High School
Austin, Tx
05.2019

Skills

  • Adaptability
  • Guest services
  • Language translation
  • Team collaboration
  • Policy Adherence
  • Multitasking skills
  • Efficiency
  • Commitment to growth
  • Relationship building
  • Mentoring and training

Timeline

Patient Service Representative

Urology Austin
09.2023 - 02.2025

Supervisor

Whole Foods
10.2021 - 08.2023

Beauty Advisor

Ulta
06.2021 - 10.2021

Sales Representative

Monat
04.2020 - 07.2020

Sales Associate

Altar’d State
08.2019 - 10.2020

Criminal Justice major - Criminal Justice

Austin Community College

High School diploma - Criminal Justice Academy

Akins High School

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