Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Shakira Hampton

Shakira Hampton

College Park,GA

Summary

Personable and compassionate candidate with strong communication skills, dedicated to patient care. Understanding of medical terminology and proficiency with electronic health records enhance ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to a new field where these skills can contribute to team success and operational efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Assistant

UEI
10.2024 - 08.2025
  • Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height, and weight measurements accurately and reported any abnormalities to the supervising physician
  • Documented medical data in patient charts, facilitating accurate records
  • Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
  • Supported physicians in examinations, procedures, and diagnostic tests
  • Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records
  • Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines
  • Performed medical records management, including filing, organizing and scanning documents.

Phlebotomist

Phlebotomy Training Specialists | Phlebotomy Certification
05.2025 - 05.2025
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Verified proper storage and transportation of specimens to laboratories.
  • Followed established safety protocols and standards to minimize risk of infection and injury.

Medical Assistant

UNITED HANDS HEALTH AND WELLNESS CLINIC
03.2025 - 05.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
  • Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
  • Measured patient pulse oximetry.
  • Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
  • Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
  • Demonstrated expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.
  • Taught patients about medications, procedures, and care plan instructions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Shipping Clerk

Apl Logistics
01.2022 - 04.2024
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Monitored merchandise received and shipped from facility in computer system.
  • Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
  • Verified shipping documents for accuracy.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Communicated with carriers regarding any delays in shipments or discrepancies between orders and actual deliveries.
  • Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
  • Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Implemented innovative packaging solutions, minimizing product damage during transit.

Retail Coordinator

Quickbox Fulfillment Center
09.2019 - 09.2022
  • Facilitated timely order fulfillment, coordinating closely with shipping team members for efficient delivery of products.
  • Enhanced customer satisfaction by efficiently managing inventory and ensuring product availability.
  • Participated in regular staff meetings to discuss operational improvements and address any concerns or challenges faced by team members.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Located needed merchandise in inventory using software and placed on skids for transport to shelves.
  • Prepared and checked outbound shipments for accuracy.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Cross-trained and provided backup support for organizational leadership.

Returns Clerk

Quickbox Fulfillment Center
04.2016 - 05.2019
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Documented returned product details in inventory tracking system.
  • Operated electric pallet jack, forklift and manlift.
  • Delivered high-quality customer service by gathering feedback on product deficiencies.
  • Performed regular audits on processed returns, confirming adherence to established quality control measures and flagging discrepancies for timely correction.
  • Supported loss prevention efforts by verifying product authenticity, detecting fraudulent activities, and reporting suspicious incidents to supervisors.
  • Improved documentation accuracy by carefully recording details of returned items in the database for future reference and analysis.

Education

Medical Assistant -

UEI
Morrow, GA
05.2025

High School Diploma -

Atlanta Job Corps Center
Atlanta, GA
01.2012

Skills

  • Retail Knowledge
  • Immunization Administration
  • HIPAA Compliance
  • Clinical Documentation
  • Anatomy and Physiology Knowledge
  • Venipuncture expertise
  • Order Of Draw
  • Blood collection techniques
  • Proper labeling
  • Straight needle technique
  • Butterfly needle technique
  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • Phlebotomy
  • CPR
  • Specimens collection and processing
  • EKG
  • Complex Problem-solving
  • Patient care
  • Blood culture collection
  • Capillary puncture
  • Hemoglobin testing
  • Glucose screening

Certification


  • Certified in Basic Life Support (BLS)
  • Certified Phlebotomist Technician

References

References available upon request.

Timeline

Phlebotomist

Phlebotomy Training Specialists | Phlebotomy Certification
05.2025 - 05.2025

Medical Assistant

UNITED HANDS HEALTH AND WELLNESS CLINIC
03.2025 - 05.2025

Medical Assistant

UEI
10.2024 - 08.2025

Shipping Clerk

Apl Logistics
01.2022 - 04.2024

Retail Coordinator

Quickbox Fulfillment Center
09.2019 - 09.2022

Returns Clerk

Quickbox Fulfillment Center
04.2016 - 05.2019

Medical Assistant -

UEI

High School Diploma -

Atlanta Job Corps Center

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Shakira Hampton