Shavonne Scott
Oakland,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
11.2021 - Current
- Provides friendly service to and maintains positive relationships with all internal and external Customers
- Works in a cooperative spirit to ensure the success of our Company
- Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
- Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
- Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
- Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
- Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
- Completes forms and reports as required by the Company
- Writes irregularity and complaint reports as required
- Duties may vary due to the size and organization of the station
- Must be able to meet any physical ability requirements listed on this description
- May perform other job duties as directed by Employee's Leaders
Service Experience Assistant Manager
Nordstrom Rack
01.2016 - 11.2021
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored security to protect employees, customers and property.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Key holder/Closer/Opener
- Employee Onboarding/Employee Scheduling
- Lead weekly manager’s meetings/ Team floor talks
Store Manager
Togos
04.2008 - 12.2020
- Greeting customers
- Heavy cash handling/ Receiving payment by cash, checks , credit card etc
- Daily cash counts
- Training and retraining of all employees
- Accepted inbound calls/placed orders
- Maintenance
- Scheduling
- Data Entry
Education
Chabot College
Hayward, CAUniversity of Phoenix
Tempe, AZSkills
- Follow-up skills
- Information Verification
- Account Management
- CSA Trainer
- Temporary Supervisor
Timeline
Customer Service Agent
Southwest Airlines
11.2021 - Current
Service Experience Assistant Manager
Nordstrom Rack
01.2016 - 11.2021
Store Manager
Togos
04.2008 - 12.2020
Chabot College
University of Phoenix
Similar Profiles
Jenna PriceJenna Price
Flight Attendant at SkyWest Airlines/Southwest AirlinesFlight Attendant at SkyWest Airlines/Southwest Airlines
Margaret SaveMargaret Save
Freight Agent at Southwest AirlinesFreight Agent at Southwest Airlines
Corine OronaCorine Orona
Customer Service Representative at Southwest AirlinesCustomer Service Representative at Southwest Airlines
Bolton WhyteBolton Whyte
Duty Supervisor at Southwest AirlinesDuty Supervisor at Southwest Airlines
Mariana OsegueraMariana Oseguera
Assistant Gymnastics Teacher at Ruby's TumblingAssistant Gymnastics Teacher at Ruby's Tumbling