Shakira Johnson

Supervise up to 17 collection/recovery agents to assist them with recovering revenue on accounts ranging from 0 days of delinquency to charge off status (180 days) and over. Facilitate team meetings to insure all regulatory and department policies are upheld. Actively listen to customers to create a win/win solutions for customers and the company by offering payment plans tailored to their specific financial situation. Effectively and timely entering customer payment information into payment processing database and produce receipt of payment. Keeping a spreadsheet of payments made daily to ensure accurate accounting of funds received. Making sure all associates needs are addressed and responded to timely and professionally.