Shakira Mazone
Tampa
Summary
Dynamic and motivated professional with extensive experience in customer engagement and team collaboration at IHOP. Dependable and successful at providing fast, high-quality customer service to guests and customers.. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, and waitstaff.
Overview
6
6
years of professional experience
Work History
Server
Yard House Restaurant
01.2025 - 03.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Lead Server
IHOP
03.2021 - 12.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
Lead Daycare Teacher
A Childs World
05.2019 - 08.2022
- Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.
- Implemented progress monitoring systems to track individual student growth, enabling targeted support and interventions as needed.
- Provided a safe and nurturing environment for students, fostering a sense of belonging and promoting social-emotional development.
- Collaborated with fellow teachers to share best practices, leading to improved teaching strategies across the daycare center.
Education
High School Diploma -
North Rockland Highschool
Garnerville, NY06-2020
Skills
- Point of sale
- Customer engagement
- Team collaboration
- Conflict resolution
- Relationship building
- Reliable and punctual
- Dependable
- Hardworking
- Motivated
Timeline
Server
Yard House Restaurant
01.2025 - 03.2025
Lead Server
IHOP
03.2021 - 12.2024
Lead Daycare Teacher
A Childs World
05.2019 - 08.2022
High School Diploma -
North Rockland Highschool
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