Shakira Swift
Milwaukee
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
CNA
Total Nurses Network
Milwaukee, WI
07.2024 - Current
- Assisted patients with daily living activities, promoting independence and comfort.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records, ensuring compliance with healthcare regulations.
- Coordinated efforts with diverse healthcare professionals to ensure comprehensive patient care.
Patient Liaison
AdaptHealth
Milwaukee, WI
05.2021 - 09.2024
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Educated patients on treatment options and resources available through AdaptHealth.
- Coordinated patient appointments, ensuring timely follow-up and adherence to care plans.
- Developed training materials for new staff to improve onboarding processes and patient interaction strategies.
- Conducted regular follow-up calls with discharged patients to monitor progress and provide additional support as needed.
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
Customer Service Representative
AT&T
Milwaukee, WI
01.2017 - 03.2021
- Resolved customer inquiries and issues through multiple communication channels, ensuring satisfaction and retention.
- Analyzed customer feedback to identify trends, contributing to process improvements and enhanced service delivery.
- Developed and maintained comprehensive knowledge of products and services to assist customers effectively.
- Implemented strategies for upselling services during interactions, increasing overall sales performance consistently.
- Led initiatives aimed at enhancing customer experience, resulting in increased positive feedback from clientele.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
South Division High School
South Milwaukee, WI06.2012
Skills
- Time management
- Patient care
- Compassion and empathy
- HIPAA compliance
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Compassionate caregiver
- Companionship and emotional support
- Valid state driver's license
- Medical records management
- EMR / EHR
- Database administration
Timeline
CNA
Total Nurses Network
07.2024 - Current
Patient Liaison
AdaptHealth
05.2021 - 09.2024
Customer Service Representative
AT&T
01.2017 - 03.2021
High School Diploma -
South Division High School