Shakira Tyson
Houston,United States
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Account Manager
Complex Approvals
11.2019 - 08.2024
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Answered over 75 calls per shift to meet fast-paced call center demands.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
CNA
Creative Living
06.2016 - 09.2019
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
Insurance Agent
Acceptance Insurance
06.2015 - 05.2016
- Utilized CRM software to manage client relationships.
- Met with customers to provide information about available products and policies.
- Obtained underwriting approval by completing application for coverage.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
High School Diploma -
Eisenhower High School
Houston, TX05.2005
Skills
- Excellent Communication Skills
- Account Management
- Problem-Solving Skills
- High-Volume Call Centers
Timeline
Account Manager
Complex Approvals
11.2019 - 08.2024
CNA
Creative Living
06.2016 - 09.2019
Insurance Agent
Acceptance Insurance
06.2015 - 05.2016
High School Diploma -
Eisenhower High School
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