Shakirah Johnson
Elkridge,MD
Summary
Proven leader in high-pressure environments, adept at enhancing customer satisfaction and team collaboration, as demonstrated at Applebees. Skilled in multitasking and excellent communication, I significantly improved service standards and operational efficiency. Expert in customer service and inventory management, ensuring both staff and customer well-being.
Overview
3
3
years of professional experience
Work History
Waitress
Applebees
02.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Assistant Manager
RAYLICIOUS Cakes
07.2022 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
D’s Juice Bar
06.2021 - 02.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
Diploma -
Franklin High School
Reisterstown, MD06.2020
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Friendly
- Excellent Communication
- Cool Under Pressure
Timeline
Waitress
Applebees
02.2023 - Current
Assistant Manager
RAYLICIOUS Cakes
07.2022 - 01.2023
Assistant Manager
D’s Juice Bar
06.2021 - 02.2022
Diploma -
Franklin High School
Similar Profiles
Marisol MaldonadoMarisol Maldonado
Server at ApplebeesServer at Applebees
Christabell BondChristabell Bond
Lead Bartender at ApplebeesLead Bartender at Applebees
Mariah HudockMariah Hudock
Host at ApplebeesHost at Applebees
Alejandro PerezAlejandro Perez
Host/Dishasher at ApplebeesHost/Dishasher at Applebees
Amaka FasuyiAmaka Fasuyi
Federal Sr. Regional Director at Info-Tech Research GroupFederal Sr. Regional Director at Info-Tech Research Group