Shakirah Wilson
Manvel
Summary
Dedicated customer service professional skilled in product knowledge, transaction processing, and inventory management. Proven ability to resolve complaints and create positive shopping experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Scanner
Joe V's Smart Shop
Houston
08.2023 - Current
- Assisted customers with product inquiries and provided excellent service throughout their visit.
- Collaborated with team members to manage inventory and restock merchandise as needed.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Built and maintained productive relationships with employees.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Elsik High School
Houston, TX06-2023
Associate of Applied Science - Diagnostic Medical Sonography
Houston Community College
Houston, TXSkills
- Customer service
- Inventory management
- Transaction processing
- Product knowledge
- Merchandise restocking
- Customer relationship management
Certification
Microsoft Office Specialist - January 2022
Timeline
Scanner
Joe V's Smart Shop
08.2023 - Current
High School Diploma -
Elsik High School
Associate of Applied Science - Diagnostic Medical Sonography
Houston Community College