Shakir Aristor
Orlando,FL
Summary
Results-driven healthcare and benefits administration professional with extensive experience supporting members, clients, and providers across CDH benefit plans, insurance verification, and patient access programs. Skilled at resolving complex issues, managing high-volume workflows, and improving operational efficiency while maintaining compliance. Adept at leveraging technology and human support to streamline processes and enhance patient and provider experience.
Overview
9
9
years of professional experience
Work History
PAS Agent
AssistRx
07.2025 - Current
- Support patient access to complex specialty medications through AssistRx’s Patient Assistance Solutions (PAS) programs, combining technology-driven platforms with expert patient support services.
- Facilitate patient enrollment, benefit investigation, and financial assistance programs, including free drug and affordability solutions, to reduce barriers to therapy initiation.
- Utilize AssistRx digital tools and portals to streamline prescription fulfillment, reducing time to therapy start from weeks or months to significantly shorter turnaround times.
- Serve as a liaison between patients, providers, specialty pharmacies, and internal teams to ensure seamless coordination and continuity of care.
- Provide patients with medication education, program guidance, and ongoing support, contributing to improved adherence and treatment outcomes.
- Support free drug program workflows through AssistRx’s non-commercial specialty pharmacy, ensuring compliance with program and regulatory requirements.
- Maintain accurate, HIPAA-compliant documentation to provide a 360-degree view of the patient journey and support data-driven program optimization.
- Enhance provider and patient experience by delivering clear communication, intuitive guidance, and timely issue resolution throughout the treatment lifecycle.
- Key Achievements / Metrics
- Assist new hires with their transition from their “Nesting” environment into 100% capacity on the operating floor.
- Assist with on-going list of “follow-ups” on patients accounts ensuring that all accounts have the appropriate documentation to complete enrollment & keeping our patients medication on their respective frequencies
- Assist with assigning electronic prescriptions to their respective accounts ensuring that our patients obtain their medication on time.
- Multi-tasking between projects and daily responsibilities, assisting with keeping our SLA’s at the appropriate level.
Insurance Verification Coordinator
SPI/CarePath RX
Maitland, FL
10.2021 - 03.2023
- Verified insurance enrollment and eligibility for home infusion services.
- Coordinated with insurance carriers to determine deductibles, copays, coinsurance, and out-of-pocket expenses.
- Counseling patients on coverage details across multiple insurance plans and benefit types.
- Ensured accurate documentation to support authorization and billing processes.
Member Solutions Representative / Service Delivery Analyst
Alegeus Technologies
Maitland, FL
04.2017 - 10.2020
- Delivered end-to-end support for members and clients across Consumer-Directed Healthcare (CDH) benefit plans, including HSAs, FSAs, and HRAs.
- Served as a primary point of contact for member and client inquiries, ensuring timely and accurate resolution.
- Researched and resolved debit card disputes in compliance with IRS regulations and Mastercard guidelines.
- Processed manual claims and card substantiations per plan rules and regulatory requirements.
- Acted as a liaison between internal departments to resolve account, eligibility, and claims issues.
- Supported client success on the WealthCare Administration (WCA) platform through system consultation, issue tracking, and operational account management.
- Monitored ticket inventory and coordinated workflows to maintain Service Level Agreements (SLAs).
- Partnered with Go-To-Market teams to implement new capabilities and enhance existing client solutions.
- Trained and mentored team members, contributing to skill development and improved performance.
Skills
- Patient Assistance / Specialty Medication Programs
- Benefits Administration (HSA, FSA, HRA)
- Insurance Verification & Eligibility
- Case Management & Issue Resolution
- HIPAA & Regulatory Compliance
- Member, Provider & Client Support
- Process Improvement
- Cross-Functional Collaboration
- Written & Verbal Communication
Timeline
PAS Agent
AssistRx
07.2025 - Current
Insurance Verification Coordinator
SPI/CarePath RX
10.2021 - 03.2023
Member Solutions Representative / Service Delivery Analyst
Alegeus Technologies
04.2017 - 10.2020