Shakisa Patterson
Christiana Care Health System
Wilmington,DE
21
years of professional experience
Experienced Clerical team member with over 15 years of experience in Healthcare. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Clerical
21 Years 3 Months- Interacted with customers by phone, email or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared packages for shipment, pickup and courier services for prompt delivery to outside facilities.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Received and routed business correspondence to correct departments and staff members.
- Routed more than 30 calls per day to office staff members.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
High School Diploma
Skills
Outgoing Mail Preparation
Shipment Preparation
Taking Messages
Clerical Experience
Telephone Answering
Customer Inquiries
Call Transfers
Timeline
Clerical
Christiana Care Health System
05.2005 - CurrentRead More
Mount Pleasant High School
High School Diploma
Read More