Shakiya Norris
Philadelphia,PA
Summary
Reliable professional with several years' experience in production-driven settings. Strong background in customer service, workflow optimization, and retail sales. Proven leader and successful in mentoring new employees. Ready to take next career step professional.
Overview
9
9
years of professional experience
Work History
Sortation Associate
Target
King Of Prussia, Pennsylvania
11.2024 - 12.2024
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Reported any damaged shipments immediately to supervisor.
- Collaborated with other team members to ensure efficient workflow of packages through the process line.
- Scanned barcodes on packages using RF scanners.
- Sorted packages into delivery routes by factors such as size, weight and destination.
- Used portable electronic scanner to track parcels and record tracking progress.
- Continuously monitored work area for potential safety hazards or violations.
- Operated conveyor belt systems to move items from one station to the next.
Picker Packer
Amazon
Philadelphia, Pennsylvania
07.2024 - 11.2024
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Read orders to verify attributes and quantities of merchandise.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Verified accuracy of picked items by comparing them against pick list.
- Labeled boxes and placed in outbound collection areas.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Operated forklift and pallet jack to transport heavy loads.
Pit Operator
Amazon
Penns Grove, New Jersey
01.2024 - 04.2024
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Relocated goods from dock area to appropriate storage locations.
- Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
- Performed daily inspections of equipment to ensure proper functioning and safety.
- Reported any hazardous conditions or potential safety risks to management immediately.
Warehouse Associate
Amazon
Logan Township, NJ
11.2022 - 07.2023
- View prompts on screens and follow the direction for some tasks
- Troubleshoot problems
- Ensure product meets quality requirements
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
Seasonal In-Store Shopper
Amazon
Wynnewood
01.2022 - 05.2022
- Finding and cautiously selecting items in the comfort of Whole Foods, and packaging them for one-hour or two-hour delivery
- Supporting customer orders, preparing them for delivery and/or pickup, and shopping throughout the store for everyday goods
- Getting grocery prepared for delivery and checking for order quality
- Using the app to communicate with customers about their orders
- Listened to customer needs to identify and recommend best products and services.
- Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
- Secured and stored items until customer pickup.
- Maintained a clean, organized work area to ensure customer satisfaction.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Ensured compliance with safety protocols while handling large volumes of merchandise.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Direct Care Worker
Aveanna Health Care
Bala Cynwyd, PA
11.2018 - 08.2020
- Reported concerns to nurse supervisor to promote optimal care.
- Performed basic first aid procedures when necessary.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Established trusting relationships with clients by being a reliable source of support.
- Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
Delivery Package Handler
Amazon
Philadelphia, PA
06.2019 - 02.2020
- Used scanners to track parcel information, condition or receipt.
- Inspected packages for damages or defects and recorded any issues found.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Palletized boxes to increase movement and shipment efficiency.
- Managed time efficiently to meet or exceed productivity targets.
- Collaborated with team members to improve workflow and increase productivity.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Maintained clean and organized work area, adhering to safety standards.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
Store Associate
ALDI
Wyncote, PA
10.2018 - 03.2019
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
- Provided cash register operations and handled customer payments.
- Adhered to safety regulations when handling hazardous materials.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Demonstrated excellent customer service skills at all times.
- Operated scanning equipment for price checks and stock replenishment.
- Verified accuracy of promotional signs within store environment.
- Assisted customers with product selection, pricing and availability.
- Conducted price checks and updated pricing information as needed.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Addressed customer complaints in a professional manner.
- Assisted with loading and unloading deliveries from vendors.
Team Leader
Chick Fil-a
Willow Grove, PA
03.2017 - 11.2018
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Implemented strategic plans to enhance team performance and productivity.
- Trained new employees on restaurant procedures and plating techniques.
- Collected money, made change and counted out register at end of shift.
- Operated kitchen equipment safely and efficiently.
- Maintained clean and organized work area at all times.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Cleaned cooking equipment after use according to safety protocols.
- Ensured compliance with health and safety regulations.
- Monitored temperatures of prepared food and cold-storage areas.
- Filled and served various beverages for customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Processed payments accurately and efficiently using POS system.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Maintained safe food handling practices to prevent germ spread.
Seasonal Sales Associate
Macy's
Willow Grove, PA
11.2016 - 03.2017
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Bagged or packaged purchases and wrapped gifts.
- Computed purchases and received and processed cash or credit payment.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Placed special orders or called other stores to find desired items.
- Handled returns and exchanges according to company policies.
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Babysitter
Columbia North YMCA
Philadelphia, PA
07.2015 - 11.2016
- Engaged with children while in the classroom and/or other parts of the facility
- Led hands-on activities consistent with child's interests and skills.
- Assisting with meals, snacks, and bedtime routines for the children.
- Providing a safe environment for children to explore their curiosity and creativity.
- Engaging in age-appropriate activities like reading stories or playing games.
- Engaged with children on individual basis to build positive, trusting relationships.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Using problem-solving skills to anticipate potential issues before they arise.
- Responsibly watched children while parents were out.
- Monitored children's safety and well-being to prevent accidents and falls.
- Maintaining a positive attitude while being patient and understanding with the children.
- Establishing trust through consistent communication with both parents and kids.
Education
Health Care Studies -
Community College of Philadelphia
Philadelphia, PA05.2018
Skills
- Excellent customer service
- Organized
- Strong communicator
- Patient
- Hard working
- Able to learn and work quickly
- Goal-oriented
- Dependable
- Outgoing
- Creative
Timeline
Sortation Associate
Target
11.2024 - 12.2024
Picker Packer
Amazon
07.2024 - 11.2024
Pit Operator
Amazon
01.2024 - 04.2024
Warehouse Associate
Amazon
11.2022 - 07.2023
Seasonal In-Store Shopper
Amazon
01.2022 - 05.2022
Delivery Package Handler
Amazon
06.2019 - 02.2020
Direct Care Worker
Aveanna Health Care
11.2018 - 08.2020
Store Associate
ALDI
10.2018 - 03.2019
Team Leader
Chick Fil-a
03.2017 - 11.2018
Seasonal Sales Associate
Macy's
11.2016 - 03.2017
Babysitter
Columbia North YMCA
07.2015 - 11.2016
Health Care Studies -
Community College of Philadelphia