Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Shakiya Spear

Middletown,NY

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

6
6
years of professional experience

Work History

Remote Patient Representative

Horizon Family Medicine
New York, NY
06.2022 - 01.2024
  • Provided customer service to patients by answering questions and addressing complaints.
  • Assisted patients in scheduling appointments and verifying insurance coverage.
  • Maintained records of patient interactions, documenting all inquiries and resolutions.
  • Performed data entry tasks for patient information into electronic health record systems.

Office Administrative Assistant

Medical Offices of Manhattan
New York, NY
04.2021 - 06.2022
  • Managed office supplies inventory and placed orders when necessary.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

Medical Receptionist

Essen Healthcare
New York, New York
07.2018 - 03.2020
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.

Education

Regents Diploma - Advanced

Leadership & Public Service High School
New York, NY
06.2018

Some College (No Degree) - Psychology

Borough of Manhattan Community College
New York, NY

Skills

  • Insurance Verification
  • Medical Terminology
  • Medical Billing
  • Appointment Setting

Affiliations

  • CPR Certification

Timeline

Remote Patient Representative

Horizon Family Medicine
06.2022 - 01.2024

Office Administrative Assistant

Medical Offices of Manhattan
04.2021 - 06.2022

Medical Receptionist

Essen Healthcare
07.2018 - 03.2020

Regents Diploma - Advanced

Leadership & Public Service High School

Some College (No Degree) - Psychology

Borough of Manhattan Community College

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Shakiya Spear