Summary
Overview
Work History
Education
Skills
Languages
Adjective
Timeline
Generic

Shakiyah Sanford

Eastpointe

Summary

  • Customer service
  • Data entry
  • CRM software
  • Active listening
  • Communication skills
  • Teamwork and collaboration
  • Vital sign monitoring
  • Patient documentation
  • Emotional support
  • Patient feeding
  • Problem solving
  • Behavior redirecting
  • Customer relationship management
  • Equipment maintenance
  • Safety compliance

Overview

8
8
years of professional experience

Work History

Nursing Assistant

Henry Ford Hospital
Wayne
02.2025 - Current
  • Assisted patients with daily living activities and personal hygiene tasks.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Provided emotional support and companionship to patients during recovery.
  • Communicated effectively with patients, families, and healthcare team members.
  • Documented patient care activities in electronic health record systems accurately.
  • Supported nurses in administering medications and treatments as directed.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.

Call Center Agent

FEMA (Remote)
Chicago
10.2025 - 01.2026
  • Managed high call volumes while maintaining a professional demeanor.
  • Documented customer interactions in the database for future reference.
  • Assisted customers with inquiries and provided accurate information about services.
  • Collaborated with team members to share best practices and solutions.
  • Identified customer needs by asking probing questions and actively listening to responses.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Resolved customer service inquiries promptly and efficiently.

Production Operator/ TEAM Lead

FCA
01.2020 - 01.2023
  • Operated machinery to assemble automotive components efficiently.
  • Maintained cleanliness and organization of workstations and equipment.
  • Assisted in training new operators on equipment usage and procedures.
  • Maintained accurate logs and records of production output, quality control tests, and other related activities.

Personal Care

AMERICAN HOUSE
01.2018 - 01.2020
  • Assisted residents with daily living activities and personal hygiene.
  • Provided companionship and emotional support to enhance resident well-being.
  • Collaborated with healthcare teams to create personalized care plans.
  • Administered medication according to prescribed instructions and monitored patient response to treatment.
  • Communicated effectively with family members regarding any changes in the patient's condition.
  • Maintained accurate records of client progress notes, treatments provided, medications administered, diet plans followed.

Education

Diploma -

Hamtramck High School
Hamtramck, MI

Skills

  • Customer service
  • Data entry
  • CRM software
  • Active listening
  • Communication skills
  • Teamwork and collaboration
  • Vital sign monitoring
  • Patient documentation
  • Emotional support
  • Patient feeding
  • Problem solving
  • Behavior redirecting
  • Customer relationship management
  • Equipment maintenance
  • Safety compliance

Languages

  • Spanish
  • English
  • Spanish

Adjective

To succeed at my workplace.

Timeline

Call Center Agent

FEMA (Remote)
10.2025 - 01.2026

Nursing Assistant

Henry Ford Hospital
02.2025 - Current

Production Operator/ TEAM Lead

FCA
01.2020 - 01.2023

Personal Care

AMERICAN HOUSE
01.2018 - 01.2020

Diploma -

Hamtramck High School
Shakiyah Sanford