Shakiyah Sanford
Eastpointe
Summary
- Customer service
- Data entry
- CRM software
- Active listening
- Communication skills
- Teamwork and collaboration
- Vital sign monitoring
- Patient documentation
- Emotional support
- Patient feeding
- Problem solving
- Behavior redirecting
- Customer relationship management
- Equipment maintenance
- Safety compliance
Overview
8
8
years of professional experience
Work History
Nursing Assistant
Henry Ford Hospital
Wayne
02.2025 - Current
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided emotional support and companionship to patients during recovery.
- Communicated effectively with patients, families, and healthcare team members.
- Documented patient care activities in electronic health record systems accurately.
- Supported nurses in administering medications and treatments as directed.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
Call Center Agent
FEMA (Remote)
Chicago
10.2025 - 01.2026
- Managed high call volumes while maintaining a professional demeanor.
- Documented customer interactions in the database for future reference.
- Assisted customers with inquiries and provided accurate information about services.
- Collaborated with team members to share best practices and solutions.
- Identified customer needs by asking probing questions and actively listening to responses.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Resolved customer service inquiries promptly and efficiently.
Production Operator/ TEAM Lead
FCA
01.2020 - 01.2023
- Operated machinery to assemble automotive components efficiently.
- Maintained cleanliness and organization of workstations and equipment.
- Assisted in training new operators on equipment usage and procedures.
- Maintained accurate logs and records of production output, quality control tests, and other related activities.
Personal Care
AMERICAN HOUSE
01.2018 - 01.2020
- Assisted residents with daily living activities and personal hygiene.
- Provided companionship and emotional support to enhance resident well-being.
- Collaborated with healthcare teams to create personalized care plans.
- Administered medication according to prescribed instructions and monitored patient response to treatment.
- Communicated effectively with family members regarding any changes in the patient's condition.
- Maintained accurate records of client progress notes, treatments provided, medications administered, diet plans followed.
Education
Diploma -
Hamtramck High School
Hamtramck, MISkills
- Customer service
- Data entry
- CRM software
- Active listening
- Communication skills
- Teamwork and collaboration
- Vital sign monitoring
- Patient documentation
- Emotional support
- Patient feeding
- Problem solving
- Behavior redirecting
- Customer relationship management
- Equipment maintenance
- Safety compliance
Languages
- Spanish
- English
- Spanish
Adjective
To succeed at my workplace.
Timeline
Call Center Agent
FEMA (Remote)
10.2025 - 01.2026
Nursing Assistant
Henry Ford Hospital
02.2025 - Current
Production Operator/ TEAM Lead
FCA
01.2020 - 01.2023
Personal Care
AMERICAN HOUSE
01.2018 - 01.2020
Diploma -
Hamtramck High School