SHAKIYA K. LEWIS
Brooklyn,NY
Summary
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Dedicated and financially organized with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments.
Overview
10
10
years of professional experience
2025
2025
years of post-secondary education
Work History
Operations Manager
Fireleaf
Brooklyn, NY
02.2025 - Current
- Supports daily operations, including scheduling, payroll, and inventory.
- Trained and supervised staff; ensured smooth opening/closing procedures.
- Managed cash handling, reconciliation, and overall store performance.
- Designed, implemented and managed the Point of Sale (POS) system configuring transactions, reporting, and controls to guarantee accurate store operations.
Associate
JD Sports
Brooklyn, NY
05.2023 - Current
- Responsible for retail and cashier sales.
- Assisted customers with product selections and provided customer service.
- Trained new employees
Intern
Administration for Children's Services
New York, NY
05.2024 - 09.2024
- Applied Microsoft software to manage and maintain precise inventory records, ensuring effective stock control and minimizing discrepancies. Utilized Excel for data analysis and visualreporting to facilitate data. Planned and oversaw cultural events to encourage diversity and inclusion (project management).
Manager
Lehigh Liners
Bethlehem, PA
01.2023 - 05.2024
- Responsible for managing, recruiting and training employees. Oversaw the direct coordination of call scripts. Organized launch of “Giving Day” event, set objectives for scholarship funding,and support employees to achieve financial goals. Exerted Microsoft software and Excel to logrecords and track donations efficiently.
Sales Representative
Fireleaf
Brooklyn, NY
10.2023 - 02.2024
- Provided customer service guiding customers to the necessary products. Managed a loyal customer base, driving an increase in repeat visits and customer retention.
Associate
Lehigh Liners
Bethlehem, PA
01.2022 - 12.2023
- Conducted alumni outreach and donor cultivation for the University.
Associate
Panera Bread
Brooklyn, NY
05.2021 - 09.2022
- Completed cashier sales and maintained structure in the restaurant.
- Provided customer service.
Videographer
Sports Videographer
Bethlehem, PA
08.2020 - 12.2021
- Filmed college football practices and games and edited/uploaded video footage utilizing Microsoft Software.
Associate
Target
Brooklyn, NY
05.2021 - 09.2021
- Responsible for unpacking and organizing merchandise overnight, to prepare Target’s daily openings.
Tutor
Math Tutor
Brooklyn, NY
01.2016 - 12.2020
- Assisted students with homework and test preparation in basic math, algebra, geometry and trigonometry.
Child Care Provider
The Flatts Family
Brooklyn, NY
01.2016 - 12.2020
- Provided childcare for elementary school age children and supervised after school pick-up.
Pet Groomer
Dog Wash N' Go Grooming Salon
Brooklyn, NY
01.2016 - 12.2018
- Responsible for washing, grooming and pet sitting canines.
Education
Bachelor of Arts - Africana Studies, History, Sociology, Anthropology
Lehigh University
Bethlehem, PA 08.2020 - 05.2024
Regents Diploma -
Achievement First Brooklyn High School
Brooklyn, NYSkills
- Executive team leadership
- Inventory report generation
- Client/Vendor relations
- Market Analysis
- Budgeting and finance
- Project management
- Staff Management/Supervision
- Strong Verbal Communication
- Team liaison
- Microsoft/Excel
Accomplishments
- Donning Kente Cloth Honoree, 2024, Recognition for cultural contribution and leadership
- Co-writer & co-editor for 'Black in Colors', 2024, The first Black magazine released on campus, celebrating and amplifying diverse voices and perspectives.
- Lehigh University Dean's List, 2023, Spring and Fall Semester
- Achievement First Brooklyn H.S. Honor Roll/Dean's List, 2016 - 2020
- Brown University Summer Intensive Program Graduate, 2019
- NYC Brooklyn Public Library Today's Teens, Tomorrow's Techies Graduate, 2019
- New York City Administration for Children Services Adoption Honoree, 2016
- NYC Science, Technology, Engineering and Mathematics (STEM) Summer Program, 2015
Activities Volunteer Experience
- Lehigh University, Bethlehem, PA, Black Student Union Member (2020 - 2024), African Student Association Member (2020 - 2024), Caribbean Culture Member/E-board (2022 - 2024), Step Team Member (2021 - 2022)
- New York City Department of Homeless Services, Brooklyn, NY, Homeless Outreach Population Estimate (HOPE COUNT), 2019 - 2020
- Power of Praise Ministry, Brooklyn, NY, St. John's Family Shelter, 2018
- Achievement First Brooklyn H.S., Brooklyn, NY, Senior Class Secretary (2019 - 2020), Female Flag Football Team - Founder/Member (2018 - 2020), Step Team - Founder/Captain (2017 - 2020), Summer Internship (2016 and 2017)
- Carnegie Hall Music Program, New York, NY, 2016 - 2017
Timeline
Operations Manager
Fireleaf
02.2025 - Current
Intern
Administration for Children's Services
05.2024 - 09.2024
Sales Representative
Fireleaf
10.2023 - 02.2024
Associate
JD Sports
05.2023 - Current
Manager
Lehigh Liners
01.2023 - 05.2024
Associate
Lehigh Liners
01.2022 - 12.2023
Associate
Panera Bread
05.2021 - 09.2022
Associate
Target
05.2021 - 09.2021
Videographer
Sports Videographer
08.2020 - 12.2021
Bachelor of Arts - Africana Studies, History, Sociology, Anthropology
Lehigh University
08.2020 - 05.2024
Tutor
Math Tutor
01.2016 - 12.2020
Child Care Provider
The Flatts Family
01.2016 - 12.2020
Pet Groomer
Dog Wash N' Go Grooming Salon
01.2016 - 12.2018
Regents Diploma -
Achievement First Brooklyn High School