Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakiyla Leeper

Columbus,OH

Summary

Driven by dedication and hard work. Experienced with a versatile, fast-paced, background in customer service and healthcare. Developed skills in managing high-volume service while ensuring customer satisfaction. Looking for an opportunity to showcase my skill set.


Overview

10
10
years of professional experience

Work History

Bartender/Waitress

Bravo! Cucina Italiana
04.2018 - Current
  • Provided quality experiences for each guest.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Served high customer volumes during weekends, nights, and special events.
  • Created and suggested creative dinner and cocktail combinations.
  • Maintained a clean and organized work space.
  • Displayed successful knowledge in standard food services and steps of service.
  • Maintained openness and great interpersonal skills for future returning guests and coworkers.
  • Displayed leadership skills assisting with staff training and sharing techniques for the best customer service practices.
  • Trained new bartenders/servers on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Contributed to a positive work environment through teamwork and communication.
  • Performed opening and closing duties, managed cash handling duties.

Banquet Coordinator

Bravo! Cucina Italiana
03.2019 - 01.2020
  • Prepared menus, bar selections, table set up, itineraries, contracts, and payment arrangements.
  • Maintained open communication while ensuring guest satisfaction throughout the entire process.
  • Evaluated feedback from clients pre and post-event for continuous improvement in service delivery standards.
  • Increased business recommendations through customer service skills and attention to detail in meeting client needs.
  • Printed sales reports, entered banquet sales data, and food cost data.
  • Responsibly managed cash handlings and payment duties.
  • Improved event efficiency by organizing and coordinating banquet setup, reset, and equipment management (i.e. projectors, slideshows).
  • Enhanced client satisfaction with personalized menu planning and dietary accommodations.
  • Enhanced overall guest experience by addressing concerns promptly, professionally resolving issues as they arose during events.

Patient Services Assistant

OhioHealth
02.2019 - 08.2019
  • Assisted patients with their daily living needs.
  • Communicated in a clear, concise, and compassionate manner creating an atmosphere that eased anxiety and embarrassment.
  • Supported clinical staff by preparing exam rooms with necessary equipment and supplies.
  • Assisted medical staff with scheduled patient testing, transportation, and specimen collection.
  • Disinfected tools, equipment and surfaces between patients.
  • Provided critical support during patient emergencies by quickly responding to urgent situations and assisting as needed.
  • Stayed calm under pressure and successfully dealt with difficult situations.
  • Obtained and documented patient information, vital signs, and records by verifying information with patient and other staff.
  • Maintained accurate patient records by carefully updating medical histories, and demographic data.
  • Ensured compliance with HIPAA regulations through protection of sensitive patient information while handling paperwork and records.
  • Delivered exceptional customer service by addressing patient questions and concerns, while ensuring a high level of satisfaction with their care.

Laboratory Clerk

Wheeling Hospital
03.2015 - 04.2018
  • Verified private patient information, insurance,demographics and medical history while adhering to HIPPA standards and regulations.
  • Performed phlebotomy practices and provided assistance with the collection of blood and other bodily specimens.
  • Demonstrated adaptability by effectively managing workload and clerical duties during periods of high volume while maintaining quality and consistency in all tasks.
  • Improved laboratory workflow by accurately organizing, labeling, and storing samples, as well as processing and delivering specimens in a timely manner.
  • Ensured detailed data entry and lab order entry facilitating in the accurate reading of lab results .
  • Maintained a clean and organized workspace, promoting a safe environment.
  • Helped smooth operations by promptly addressing any discrepancies or issues related to sample storage, collection, and documentation.
  • Supported quality control through monitoring expiration dates on chemicals, testing tubes, and other medical supplies.
  • Improved laboratory efficiency by accurately organizing, labeling, and storing samples.
  • Adhered to lab safety procedures to maintain compliance with quality control standards.

Education

Bachelor of Science - Health Sciences

Marshall University
Huntington, WV
05.2015

Skills

  • Customer service expertise
  • Hospitality service expertise
  • Food service and preparation
  • Suggestive selling
  • Safe serving practices
  • Strong multitasking
  • Adaptability
  • Communication
  • Data entry
  • Insurance and registration
  • Payment processing
  • Contract negotiations
  • Event planning
  • Attention to detail
  • Microsoft Office knowledge
  • Specimen collection
  • Laboratory skills and safety
  • Ordering procedures
  • Direct patient care
  • Cleanliness and hygiene
  • Highly reliable
  • Team training and development
  • Outgoing personality
  • Aloha POS
  • Mixology

Timeline

Banquet Coordinator

Bravo! Cucina Italiana
03.2019 - 01.2020

Patient Services Assistant

OhioHealth
02.2019 - 08.2019

Bartender/Waitress

Bravo! Cucina Italiana
04.2018 - Current

Laboratory Clerk

Wheeling Hospital
03.2015 - 04.2018

Bachelor of Science - Health Sciences

Marshall University

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Shakiyla Leeper