Shakiyla Leeper
Columbus,OH
Summary
Driven by dedication and hard work. Experienced with a versatile, fast-paced, background in customer service and healthcare. Developed skills in managing high-volume service while ensuring customer satisfaction. Looking for an opportunity to showcase my skill set.
Overview
10
10
years of professional experience
Work History
Bartender/Waitress
Bravo! Cucina Italiana
04.2018 - Current
- Provided quality experiences for each guest.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during weekends, nights, and special events.
- Created and suggested creative dinner and cocktail combinations.
- Maintained a clean and organized work space.
- Displayed successful knowledge in standard food services and steps of service.
- Maintained openness and great interpersonal skills for future returning guests and coworkers.
- Displayed leadership skills assisting with staff training and sharing techniques for the best customer service practices.
- Trained new bartenders/servers on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Contributed to a positive work environment through teamwork and communication.
- Performed opening and closing duties, managed cash handling duties.
Banquet Coordinator
Bravo! Cucina Italiana
03.2019 - 01.2020
- Prepared menus, bar selections, table set up, itineraries, contracts, and payment arrangements.
- Maintained open communication while ensuring guest satisfaction throughout the entire process.
- Evaluated feedback from clients pre and post-event for continuous improvement in service delivery standards.
- Increased business recommendations through customer service skills and attention to detail in meeting client needs.
- Printed sales reports, entered banquet sales data, and food cost data.
- Responsibly managed cash handlings and payment duties.
- Improved event efficiency by organizing and coordinating banquet setup, reset, and equipment management (i.e. projectors, slideshows).
- Enhanced client satisfaction with personalized menu planning and dietary accommodations.
- Enhanced overall guest experience by addressing concerns promptly, professionally resolving issues as they arose during events.
Patient Services Assistant
OhioHealth
02.2019 - 08.2019
- Assisted patients with their daily living needs.
- Communicated in a clear, concise, and compassionate manner creating an atmosphere that eased anxiety and embarrassment.
- Supported clinical staff by preparing exam rooms with necessary equipment and supplies.
- Assisted medical staff with scheduled patient testing, transportation, and specimen collection.
- Disinfected tools, equipment and surfaces between patients.
- Provided critical support during patient emergencies by quickly responding to urgent situations and assisting as needed.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Obtained and documented patient information, vital signs, and records by verifying information with patient and other staff.
- Maintained accurate patient records by carefully updating medical histories, and demographic data.
- Ensured compliance with HIPAA regulations through protection of sensitive patient information while handling paperwork and records.
- Delivered exceptional customer service by addressing patient questions and concerns, while ensuring a high level of satisfaction with their care.
Laboratory Clerk
Wheeling Hospital
03.2015 - 04.2018
- Verified private patient information, insurance,demographics and medical history while adhering to HIPPA standards and regulations.
- Performed phlebotomy practices and provided assistance with the collection of blood and other bodily specimens.
- Demonstrated adaptability by effectively managing workload and clerical duties during periods of high volume while maintaining quality and consistency in all tasks.
- Improved laboratory workflow by accurately organizing, labeling, and storing samples, as well as processing and delivering specimens in a timely manner.
- Ensured detailed data entry and lab order entry facilitating in the accurate reading of lab results .
- Maintained a clean and organized workspace, promoting a safe environment.
- Helped smooth operations by promptly addressing any discrepancies or issues related to sample storage, collection, and documentation.
- Supported quality control through monitoring expiration dates on chemicals, testing tubes, and other medical supplies.
- Improved laboratory efficiency by accurately organizing, labeling, and storing samples.
- Adhered to lab safety procedures to maintain compliance with quality control standards.
Education
Bachelor of Science - Health Sciences
Marshall University
Huntington, WV05.2015
Skills
- Customer service expertise
- Hospitality service expertise
- Food service and preparation
- Suggestive selling
- Safe serving practices
- Strong multitasking
- Adaptability
- Communication
- Data entry
- Insurance and registration
- Payment processing
- Contract negotiations
- Event planning
- Attention to detail
- Microsoft Office knowledge
- Specimen collection
- Laboratory skills and safety
- Ordering procedures
- Direct patient care
- Cleanliness and hygiene
- Highly reliable
- Team training and development
- Outgoing personality
- Aloha POS
- Mixology
Timeline
Banquet Coordinator
Bravo! Cucina Italiana
03.2019 - 01.2020
Patient Services Assistant
OhioHealth
02.2019 - 08.2019
Bartender/Waitress
Bravo! Cucina Italiana
04.2018 - Current
Laboratory Clerk
Wheeling Hospital
03.2015 - 04.2018
Bachelor of Science - Health Sciences
Marshall University
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