Shakura Perry
Newark,NJ
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Home Depot
2021.08 - 2023.12
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier Supervisor
Home Depot
2019.06 - 2022.09
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Lead Nail Tech/ Manager
Elegant Nail and Spa
2016.04 - 2018.10
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Cosmetology License - Cosmetology Hair, Skin And Nails
Empire Beauty School
Bloomfield, NJ07.2013
Skills
Recently acquired my Sorah license
Timeline
Customer Service Representative
Home Depot
2021.08 - 2023.12
Cashier Supervisor
Home Depot
2019.06 - 2022.09
Lead Nail Tech/ Manager
Elegant Nail and Spa
2016.04 - 2018.10
Cosmetology License - Cosmetology Hair, Skin And Nails
Empire Beauty School