Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakyla Morrison

Ruston,LA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Compassionate Medical Assistant with a knack for completing tasks efficiently and productively. Possess specialized skills in patient care, medical record management, and clinical procedures. Excel in communication, empathy, and adaptability, ensuring seamless support to healthcare teams and providing exceptional service to patients.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Walmart
Ruston, Louisiana
08.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Helped customers find specific products, answered questions, and offered product advice.

Assistant Manager

Family Dollar
Bernice, Louisiana
06.2020 - 11.2022
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Proposed or approved modifications to project plans.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Established processes for monitoring customer satisfaction levels.

Education

High School Diploma -

Union Parish High School
Farmerville, LA
05-2020

Skills

  • Patient-focused care
  • Procedure assistance
  • Medical billing
  • Anatomy and physiology
  • Professionalism and ethics
  • Equipment sterilization
  • Lab equipment operation
  • Health screening coordination
  • CPR and AED
  • Scheduling
  • Active listening
  • Medical terminology

Timeline

Customer Service Representative

Walmart
08.2024 - Current

Assistant Manager

Family Dollar
06.2020 - 11.2022

High School Diploma -

Union Parish High School
Shakyla Morrison