Shala Harris

Communicate with patients via phone regarding unpaid fees from office appointments

Provided patient guidance on healthcare provider information, visit timings and services rendered.

Provided patients with information regarding insurance benefits for visits.

Processing patient payments and setting up payment plans in the patient account

• Provide customer service by making outbound calls to customers regarding collection issues
• Process and review account adjustments
• Assist customers with making payment arrangements and notating their accounts
• Guided customers in completing payments with representatives.

• Greeting and advising customers on quality and trends of jewelry
• Displaying merchandise and promoting materials
• Explaining cuts, carats, color, and clarity in jewelry and gems to customers
• Providing estimate on repairing luxurious watches and custom jewelries
• Suggesting jewelry designs to customers suitable for certain occasions
• Provide warranty certificate, wrapping merchandise, and collecting payment

• Monitors patient condition by observing physical and mental condition, intake and output and exercise
• Support patients by providing housekeeping and laundry services; shopping for food and other household requirements and preparing and serving meals, snacks and running errands

• Deal directly with customer via face to face, email and by telephone by scheduling appointments for the accountants; provide tax return statuses and general customer service to all clients
• Perform general office duties such as typing, filing and issuing income tax checks
• Seasonal

• Deal directly with customers face to face and by telephone
• Handle and resolve customer complaints
• Respond promptly to customer inquiries
• Process online orders and credit application requests
• Ticket, arrange and display merchandise to promote sales
• Make credit card payments, exchange merchandise for customers, accept returns and assist customers with purchasing merchandise
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
• Resolve customer complaints