Sarah Potts
Three Rivers
Summary
Honest, focused, analytical, and detailed oriented, with extensive experience in customer service, data entry, and operations. Taking pride in quick learning abilities, I retain information and turn problems into solutions. Recognized as driven, dedicated and a hardworking leader with history of streamlining operations and increasing results.
Overview
16
16
years of professional experience
Work History
Global Customer Operations Coordinator
J. Rettenmaier USA LP
08.2019 - Current
- Communicated with customers and other departments regarding changes, production delays, quality concerns, etc
- Processed and confirmed new Purchase Orders from customers
- Answered customer inquiries pertaining to all aspects of the industry
- Monitored production schedules and analyzed inventory levels as needed
- Managed customer special requests and requirements, ensuring follow through from all departments
- Prioritized daily work tasks, seamlessly shifting with the needs of the business
- Maintained a 98% accuracy rate
- Communicated with a professional and friendly demeanor with both internal and external customers
- Coordinated with multiple departments on a daily basis to ensure all requirements were met for order shipment
- Collaborated with forwarders, providing all information for the arrangement of exportation of material
- Kept an active knowledge of Incoterms
- Completed, compiled and reviewed all necessary documents associated with international shipments
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Coordinated effective resolutions for customer complaints
- Performed at and maintained a high level of excellence
- Effectively challenged and guided process changes, both intra- and interdepartmentally
- Wrote SOPs for various aspects of my job functions
- Efficiently handled a large volume of emails daily, staying organized and focused
Disaster Reserve Specialist
U.S. Small Business Administration
10.2018 - 01.2019
- Understanding of disaster declarations and post-disaster recovery processes
- Use of a multi-line phone (inbound calls, outbound calls, transfers, conferences)
- Simultaneously utilizing multiple databases, including Oracle and SalesForce
- Assisting disaster victims by outlining required documents to apply for a government loan
- Utilized as a mentor to work with new hires after formal training
Director Assistant
Doodle Bugs! Children’s Learning Academy
01.2018 - 08.2018
- Management: responsible for center operations
- Answering phones/filing/record keeping
- Scheduling and conducting tours and interviews
- Upholding center policies
- Enforcing state regulations
- Life safety training
- Records Compliance
- Receiving and applying account payments; completing & filing daily deposit
- Managing teacher and parent concerns
- Classroom support for teachers
- Account data entry using SchoolLeader, CRM, and TadPoles
Classroom Teacher & Program Mentor
Doodle Bugs! Children’s Learning Academy
02.2015 - 01.2018
- Responsible for classroom management
- Collaborating with parents and other teachers/management to effectively implement various strategies to allow students to learn new skills
- Gauging and documenting student learning via monthly assessments
- Implementing an age-appropriate curriculum
- Teaching gross and fine motor skills, mannerisms, appropriate social behavior, and verbal skills
- Rearranging and staging classroom frequently to maintain an environment conducive to learning and stimulation
- Diplomatically communicating with parents in regards to a child’s learning skills and needs
- Chosen to participate in a Leadership Program for new company initiatives
- Training and guiding newly hired teachers in a12-week mentoring program
- Completed observations
- Set goals
- Reviewed and instructed in regards to curriculum
- Implemented and modified classroom management routines
Licensed Real Estate Salesperson
Hunt Real Estate ERA
04.2014 - 04.2016
- Understanding and compliance of real estate laws
- Self-marketing to promote business
- Assisting clients in buying/selling real estate
- Market properties for sale via Internet, news print, emails, postcards, social media, etc
- Consistent verbal and written communication with clients
- Communication with other agents, agencies, and attorneys
Customer Service & Sales Representative
Verizon Telecommunications
02.2009 - 04.2014
- Effectively utilize multiple databases simultaneously: CoFEE, SOP NY, SSP, iVapp, Outlook, Avaya
- Adhere to strict metrics (average handle time per call, sales close rates, productivity, a measured adherence to scheduled time constraints, first call resolution)
- Properly assess customer temperament and adjust my response accordingly
- Review detailed billing information until customer reaches an understanding
- Answer general account-related questions
- Cooperate with multiple departments to solve a customer’s need
- In regards to sales, engage customers in a conversation about their needs in order to determine the best product to suit him/her
- Suggest products, tie in a benefit, manage any objections, and resell the value of the product
Education
Master of Arts in Education - Curriculum & Instruction
University of Phoenix
06-2011
Bachelor of Science - Education
State University of New York At Fredonia
05-2007
Skills
- Customer service & relations
- Leader/Management
- Excellent organizations skills
- Detail oriented
- Analytical
- Critical thinking skills
- Inventory oversight
- Logistics coordination
- Team Training
- Workflow optimization
- Teamwork and collaboration
- Relationship building
Timeline
Global Customer Operations Coordinator
J. Rettenmaier USA LP
08.2019 - Current
Disaster Reserve Specialist
U.S. Small Business Administration
10.2018 - 01.2019
Director Assistant
Doodle Bugs! Children’s Learning Academy
01.2018 - 08.2018
Classroom Teacher & Program Mentor
Doodle Bugs! Children’s Learning Academy
02.2015 - 01.2018
Licensed Real Estate Salesperson
Hunt Real Estate ERA
04.2014 - 04.2016
Customer Service & Sales Representative
Verizon Telecommunications
02.2009 - 04.2014
Master of Arts in Education - Curriculum & Instruction
University of Phoenix
Bachelor of Science - Education
State University of New York At Fredonia
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