Shala Rodriguez
Pueblo,CO
Summary
Experienced professional with 5-year background in store management. Successful in both startup and turnaround management roles.
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
10
10
years of professional experience
Work History
Sales Representative
All State Insurance
Brentwood, CA
07.2025 - Current
- Streamlined sales process, reducing time from lead to close.
- Followed up with new leads daily
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Kept detailed records of daily activities through online customer database.
Sales/Customer Service Representative
State Farm
Pueblo, CO
08.2022 - 06.2025
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Sales
- Appointment setting
- Date entry
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Shift Manager
Walgreens Boots Alliance
Pueblo, CO
08.2021 - 08.2022
- Directed employees through daily routines.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
General Store Manager
Dunkin Donuts
Pueblo, CO
10.2015 - 08.2021
- Weekly scheduling
- Weekly P&L and inventory
- Watching over food cost and labor
- Managed a clean and friendly environment
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Hired and trained over dozens employees for expansion store.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
High School Diploma -
Pueblo South High School
Pueblo, CO06-2014
Skills
- Customer service
- Data entry
- Customer relations
- Follow-up skills
- Appointment scheduling
- Paperwork processing
- Active listening
- Payment processing
- Verbal and written communication
- Staff training and development
- Goal setting
- Documentation and reporting
- Relationship building
Timeline
Sales Representative
All State Insurance
07.2025 - Current
Sales/Customer Service Representative
State Farm
08.2022 - 06.2025
Shift Manager
Walgreens Boots Alliance
08.2021 - 08.2022
General Store Manager
Dunkin Donuts
10.2015 - 08.2021
High School Diploma -
Pueblo South High School