Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager Train Operations
Union Pacific Railroad
07.2014 - Current
Daily safety audits to ensure compliance with Union Pacific Railroad and Federal Railroad Administration
Conduct formal disciplinary investigations pursuant to Collective Bargaining Agreement, Union Pacific General Code of Operating, and Federal Railroad Administration
Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
Implemented data-driven decision-making processes utilizing key performance indicators such as Car Dwell, Velocity, Industry Spot and Pull, and First OS, to drive continuous improvement efforts to become #1 Terminal in Region
Managed budgets responsibly, identify cost-saving opportunities while maintaining quality customer service
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Detailed review and adjust network planning to increase car velocity across railroad
Maintain on time crew arrival and train departures per Terminal Standard Timeline, hump production of 700 cars per day, 700 - 900 inbound rail cars daily, as well as overhead traffic
First responder to rail interruption events such as natural disaster, derailments, emergency situations, fatalities, and injuries
Budget overview for Union overtime, claims,
Continuous Improvement projects
Hiring and training of new employees (Switchman/Conductor/Trainmaster)
Increased team productivity by implementing streamlined processes and effective communication strategies.
Oversaw train departure schedules, car movement, and placement in trail in accordance with FRA standards
Oversaw safe handling of Hazmat and Rail Sensitive Security Material and maintained safety efficiency in fast-pace environment
Ensured the security of terminal assets via the implementation of robust security measures and protocols to protect against potential threats.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Directly work with foreign carriers Utah Central Railway, Utah Railway, and Utah Transit Authority
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Facilitated strong relationships between departments, fostering collaboration and teamwork towards common goals.
Operations Manager
Diamond Airport Parking & Storage
10.2012 - 06.2014
Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Reduced turnaround time for project completion through effective resource allocation and team management.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.