Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Twana Glover

Rocky Mount,NC

Summary

Results-driven Train Operations Manager and Chief Dispatcher with extensive experience at CSX and Norfolk Southern. Demonstrated ability to streamline operations and enhance team productivity through effective quality control measures. Proficient in documentation and team leadership, consistently ensuring compliance with industry standards while driving operational efficiency. Career goals include leveraging expertise to further optimize transportation solutions in a dynamic environment.

Overview

18
18
years of professional experience

Work History

Manager Train Operations

CSX
Rocky Mount, NC
01.2023 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Ensured compliance with industry regulations and company policies.

Manager Train Operations

CSX Railroad
Selkirk, NY
05.2022 - 01.2023
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Ensured compliance with regulatory requirements and industry standards.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Implemented quality control measures to uphold company standards.

Chief Dispatcher

Norfolk Southern
Greenville, SC
05.2013 - 07.2016
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Ensured compliance with applicable laws and regulations.
  • Scheduled shifts, vacations, and days off for staff members.
  • Prepared daily work and run schedules.

Assistant Trainmaster

Norfolk Southern
Norfolk, VA
01.2007 - 05.2014
  • Responded quickly to emergency situations such as derailments or signal malfunctions; dispatched repair crews when needed.
  • Managed railcar loading, unloading and switching.
  • Developed and implemented procedures for managing rail traffic; coordinated with other departments to ensure efficient operations.
  • Observed train movement to ascertain functionality.
  • Directed crew members by employing flag or hand signals, lantern and radio communications.

Education

High School Diploma -

Leesville Highschool
Leesville, LA
05-1993

Skills

  • Documentation and reporting
  • Decision-making
  • Task delegation
  • Team leadership
  • Resource allocation
  • Verbal and written communication
  • Relationship building
  • Complex Problem-solving
  • Workforce management
  • Work prioritization
  • Expectation setting
  • Policy implementation
  • Cross-functional team management
  • Safety procedures

Affiliations

  • Daily planning for crews to be briefed, knowledgeable and safe.
  • Mid shift briefing to make crews are focused , working safe, and making good decisions
  • Being attentive to details and able to answer question when asked from crew, chief dispatcher and fellow MTO;s

Timeline

Manager Train Operations

CSX
01.2023 - Current

Manager Train Operations

CSX Railroad
05.2022 - 01.2023

Chief Dispatcher

Norfolk Southern
05.2013 - 07.2016

Assistant Trainmaster

Norfolk Southern
01.2007 - 05.2014

High School Diploma -

Leesville Highschool

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Twana Glover