Shalaa L McNeal
Jacksonville,FL
Summary
Compassionate Family Service Counselor focused on supporting families through difficult times. Proficient in organizing paperwork, coordinating inventory and promoting referrals as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to apply 3 year's of experience in the field.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FAST Family Service Counselor
The LJD Jewish And Family Community Services
07.2021 - Current
- Manage case load of 20 to 25 children.
- Manage a caseload of children voluntary in home protective supervision/ services.
- Responsible for engaging a child/family using a family empowerment approach to improve child safety and maintain and strengthen the family system..
- Commitment to family preservation when safe to do so.
- Conduct face-to-face contact with children, parents, and caregivers in home, community or school environment.
- Observe and document home conditions and child’s behavior/feelings about the living situation.
- Interact with family members and provide culturally competent services.
- Conduct safety assessments regarding child’s living arrangement.
- Provide conflict resolution and crisis intervention services to families.
- Coordinate available community services, to include making referrals.
- Provide education for family members about available services, parenting practices and the dependency system.
- Complete documentation of all case activities in case file and in the Florida’s Safe Families Network.
- Assist parents with Case Plan tasks (includes setting up appointments, providing transportation, etc.)
- Provide monthly safety plan updates
- Staff cases for any safety concerns and collaborate with the family and providers on case plan goals..
- Produce initial safety plan which is updated every 30 days and complete termination summaries for all families.
- Update Case Plans and family functioning assessments monthly.
- Work cooperatively as part of a team.
Dependency Family Service Counselor
The LJD Jewish Family & Community Services
07.2020 - 07.2021
- Assess client needs and developing service plans, DCF case plans
- Monitor service plan progress and evaluating reports from multiple service providers
- Develop and maintain case and program documentation according to contract and agency standards (assessments, treatment/service plans, progress notes, termination summaries, etc.)
- Manage a caseload of children in Foster Care/ Protective Supervision/ Adoption.
- Conduct face-to-face contact with children, parents, and caregivers in home or school environment.
- Observe and document home conditions and child’s behavior/feelings about the living situation.
- Interact with family members and provide culturally competent services.
- Conduct family functioning assessments and safety plans regarding child’s placement.
- Provide conflict resolution and crisis intervention services to families.
- Coordinate available community services, to include making referrals.
- Provide education for family members about available services, parenting practices and the dependency system.
- Complete documentation of all case activities in case file and FSFN.
- Assist parents with Case Plan tasks (includes setting up appointments, providing transportation, etc.)
- Attend court proceedings relating to case, including providing court testimony.
- Produce initial, 6-month, and termination summaries for all families.
- Update Case Plans and other court documents.
Patient Access Team Lead
St.Vincent's Medical Center Clay County
09.2016 - 07.2020
- Develop and implement organizational policies and procedures for the facility or medical unit
- Conducts interviews and completes registration in the Electronic Health Record for all clients
- Explain process, forms to patients prior to securing signatures, and ensures that all documents are properly signed and witnessed as required.
Case Manager Intern
Clara White Mission Inc
01.2020 - 04.2020
- Create case plans with students from the work source program
- Facilitate group therapy sessions
- Arrange mock interviews with participating companies and students
- Complete Biophysical assessments with clients.
Registration Clerk
Orange Park Medical Center
09.2013 - 01.2016
- Perform registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing
- Identify and update patient demographic information on ADT system as defined by departmental policy and procedures.Interpret physician orders for appropriate testing or admission criteria.
Education
Master of Arts - Social Work
Florida State University
Tallahassee, FL05.2024
Bachelor of Science - Human Services
Florida State College of Jacksonville
Jacksonville, fl04.2020
Skills
- Cultural Awareness
- Multitasking Abilities
- Problem-Solving
- Interpersonal Communication
- Self-Motivated
- Data Entry
- Flexible and Adaptable
- Written Communication
- Active Listening
- Organization and Time Management
- Critical Thinking
- Teamwork and Collaboration
Certification
Certified Child Case Manager
Timeline
FAST Family Service Counselor
The LJD Jewish And Family Community Services
07.2021 - Current
Dependency Family Service Counselor
The LJD Jewish Family & Community Services
07.2020 - 07.2021
Case Manager Intern
Clara White Mission Inc
01.2020 - 04.2020
Patient Access Team Lead
St.Vincent's Medical Center Clay County
09.2016 - 07.2020
Registration Clerk
Orange Park Medical Center
09.2013 - 01.2016
Master of Arts - Social Work
Florida State University
Bachelor of Science - Human Services
Florida State College of Jacksonville
Certified Child Case Manager
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