SHALABH GANDHI
Livermore
Summary
With extensive experience working across global teams, I have successfully supported and led software application teams, aligning IT business processes while serving in Scrum Master and Technical Project Manager capacities. I have consistently delivered results in high-pressure, high-visibility environments at companies - Cisco, Apple, Intel, Microsoft, HP, and Blue Shield of California—across diverse verticals including IoT, Retail Management, Incentive Compensation, Healthcare IT, and eDiscovery. My background spans multiple technical platforms, and I bring a strong track record of managing escalations, enhancing operational efficiency, and fostering collaboration. With excellent communication skills, strong leadership, and a solutions-oriented mindset, I excel at gathering requirements, steering Agile ceremonies, and driving cross-functional alignment to deliver value.
Overview
20
20
years of professional experience
Work History
Scrum Master (Cisco Smart Licensing)
Cisco
06.2023 - 04.2025
- Conducted all Scrum ceremonies – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Utilized Jira dashboards, Confluence documentation, and burndown charts to provide real-time insights on sprint velocity and backlog health.
- Engaging teams in building a commercial consumption engine tool by aligning stakeholders and technical team players.
- Collaborating with solution architects and the developers, assigning tasks/User stories to the right engineer, and tracking them to completion.
- Identifying dependencies with other teams during the Scrum of Scrum session.
Scrum Master (Retail LMS)
Apple
04.2020 - 06.2023
- Managed a complete RADAR workboard around the development activities for the client and services team and facilitated clarity sessions with the business.
- Tracking tasks, managing timelines, and communicating status to the stakeholders.
- Directly working with businesses in wrapping up requirements and ensuring clear communication with development teams.
- Drove weekly syncs on production issues between Biz and support teams to ensure timely resolution.
- Delivered product walkthroughs to business units after validating functionality, performance, and mobile compatibility.
Scrum Master/Technical Project Manager (ServiceNow UAT PBHR)
Apple
04.2020 - 06.2023
- Served as Scrum Master and project manager for end-to-end workflow migration from SugarCRM to ServiceNow to enhance operational capabilities.
- Owned and managed User Acceptance Testing (UAT) schedule, securing stakeholder alignment and commitments, and successfully obtaining sign-off in preparation for release.
- Managed onsite/offshore UAT testing teams in the creation and execution of test scenarios, test cases/and regression scripts.
Scrum Master/Technical Project Manager (Business Rule Engine)
Cisco
04.2019 - 04.2020
- Drove envisioning sessions, the daily scrum meetings, sprint planning, sprint review, and sprint retrospective.
- Tracked and removed impediments for the team as quickly as possible with direct involvement with the business and documented and translated the captured information into the functional/technical specifications.
- Defined processes and tools best suited to each project.
- Moved between Agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules, and work breakdown structures.
- Engaged in full-cycle testing and guided users during the UAT process.
Scrum Master (Altera/Intel Integration)
INTEL
11.2017 - 04.2019
- Led Agile ceremonies and cross-functional teams to consolidate sales data segmentation and commission systems during the Altera–Intel merger.
- Collaborated on the development of a data foundation model with DTS hierarchies for revenue recognition and designed a business rules engine.
- Translated business requirements into functional and technical specifications through direct interaction with stakeholders.
- Managed project methodologies (Agile/Waterfall), created roadmaps, schedules, and work breakdown structures.
- Drove daily scrums, sprint planning, reviews, and retrospectives to ensure team alignment and progress.
- Designed UI and application for capturing region and market split rules.
- Maintained DTS hierarchies in Salesforce for revenue recognition and generated test data for NGRP platform scenarios.
- Worked with engineering on CUBE optimization and analyzed SAP data to define rules.
- Supported end-to-end testing and provided UAT assistance to users.
- Delivered status updates to VPs, Directors, and the PMO.
Scrum Master (Incentive Compensation Transition to Azure Cloud)
MICROSOFT
04.2016 - 11.2017
- Successfully led Agile teams for the transition of incentive compensation systems from on-prem to Azure cloud, ensuring seamless execution and delivery.
- Guided cross-functional teams in migrating and optimizing incentive compensation processes, leveraging Azure cloud capabilities for scalability and performance.
- Collaborated with business and technical stakeholders to translate requirements into actionable user stories and technical specifications.
- Facilitated sprint planning, daily stand-ups, sprint reviews, and retrospectives, fostering a collaborative and high-performing team environment.
- Managed project timelines, resources, and monthly releases, adjusting.
ScrumMaster/Project Manager (Re-Engineering Portals)
Blue Shield of California
10.2014 - 12.2015
- Effectively led the Members, Employers and Providers Portal Team as Scrum Master, driving the development and enhancement of BSC portals to improve member access to health insurance information.
- Served as a servant-leader by promoting Scrum principles and Lean practices to enhance team collaboration and delivery efficiency.
- Coached the team in Agile methodologies, fostering self-organization and accountability.
- Maintained strong stakeholder engagement through clear, consistent communication and regular progress updates to the director.
IT Business Analyst / Project Manager
HP / Autonomy / Iron Mountain / Stratify
09.2005 - 10.2014
- Managed complex data-driven eDiscovery projects on SaaS platform, while coordinating internal resources and ensuring conformity with set timelines and meeting client expectations.
- Various duties were efficiently performed, such as interacting with clients for gathering data processing needs, delivering on SLAs, working on RFPs, and providing project plans for extremely critical and short turnaround cases.
- Performed data analysis in source systems and defined data mapping requirements to create data extracts and data marts and created test scripts against requirements to assist with data analysis and validations.
- Was Hired into Stratify, Inc. (an eDiscovery startup) to use the SLDS product to process, cull, and categorize electronic legal documents.
- Utilized PERL and T-SQL to diagnose and fix low-level issues with document processing.
- Promoted in Stratify, Inc. (acquired by Iron Mountain in 2008/ and then by Autonomy in 2011) to develop and deploy custom SQL Server T-SQL, PERL, Python, and Java applications to support the SLDS processing on a SaaS platform.
- Responsible for diagnosing and solving various high-level errors within the SLDS processing and review modules.
Education
Bachelors - Business studies
Delhi University
Professional Diploma - Software Technology and Systems Management
Dual Major - Computer Science, Business Administration
Skills
- Jira
- RADAR
- VersionOne
- G Suite
- Rally
- Trello
- Change Management
- Conflict Resolution
- SAFe
- Salesforce
- MS Office
- ITIL 4 certified
- Project Management (PMP)
- Global Agile Certification
- Global Agile Developer Certification
- Sales Cloud (CRM)
- Salesforce Administration
- Automation Testing
- API Testing
- Sprint planning
Timeline
Scrum Master (Cisco Smart Licensing)
Cisco
06.2023 - 04.2025
Scrum Master (Retail LMS)
Apple
04.2020 - 06.2023
Scrum Master/Technical Project Manager (ServiceNow UAT PBHR)
Apple
04.2020 - 06.2023
Scrum Master/Technical Project Manager (Business Rule Engine)
Cisco
04.2019 - 04.2020
Scrum Master (Altera/Intel Integration)
INTEL
11.2017 - 04.2019
Scrum Master (Incentive Compensation Transition to Azure Cloud)
MICROSOFT
04.2016 - 11.2017
ScrumMaster/Project Manager (Re-Engineering Portals)
Blue Shield of California
10.2014 - 12.2015
IT Business Analyst / Project Manager
HP / Autonomy / Iron Mountain / Stratify
09.2005 - 10.2014
Professional Diploma - Software Technology and Systems Management
Dual Major - Computer Science, Business Administration
Bachelors - Business studies
Delhi University
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