Shalae Coleman
Springfield
Summary
Accomplished Clinician with a proven track record at Ethan Crossing Recovery Center, enhancing patient outcomes through evidence-based practices and a multidisciplinary approach. Excelled in therapeutic techniques and ethical practice, achieving significant improvements in group dynamics and patient care. Skilled in clinical documentation and fostering strong client relationships, demonstrating exceptional problem-solving and communication abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinician
Ethan Crossing Recovery Center
03.2024 - Current
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
- Provided patients with detailed information about symptoms, causes and treatment expectations.
- Established appropriate course of treatment and implemented interventions.
- Improved patient outcomes by implementing evidence-based clinical practices and interventions.
- Delivered high-quality patient care by developing treatment plans, and providing ongoing therapeutic support.
- Enhanced group dynamics by skillfully facilitating communication and collaboration among clients.
Front Office Manager
Sheltered Inc.
12.2023 - 03.2024
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained a clean and organized work environment, promoting a professional image of the shelter to residents.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained confidentiality of guest information, adhering to data privacy regulations and hotel policies to protect the security of sensitive personal details.
Shift Manager
Tim Hortons
07.2023 - 01.2024
- Excelled in every store position and regularly backed up front-line staff.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Back Office Assistant
Express Employment Professionals
04.2021 - 09.2022
- Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
- Streamlined document management processes through proper file organization techniques which led to improved workflow between departments.
- Reduced errors in data entry tasks by implementing a double-check system for accuracy.
- Assisted operations manager with planning of routine operations and special projects.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Solutions Advisor
HSG CodeBlue
04.2017 - 04.2018
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Education
Associate of Applied Science - Addiction And Recovery Services
Clark State Community College
Springfield, OH05-2025
Skills
- Clinical documentation
- Clinical assessment
- Multidisciplinary approach
- Therapeutic techniques
- Behavioral interventions
- Ethical practice
- Treatment Planning
Certification
- Chemical Dependency Counselor Assistant (CDCA) - Ohio Chemical Dependency Professionals Board.
- Certified Peer Recovery Supporter (PRS)- State of Ohio Mental Health and Addiction Services.
Timeline
Clinician
Ethan Crossing Recovery Center
03.2024 - Current
Front Office Manager
Sheltered Inc.
12.2023 - 03.2024
Shift Manager
Tim Hortons
07.2023 - 01.2024
Back Office Assistant
Express Employment Professionals
04.2021 - 09.2022
Solutions Advisor
HSG CodeBlue
04.2017 - 04.2018
- Chemical Dependency Counselor Assistant (CDCA) - Ohio Chemical Dependency Professionals Board.
- Certified Peer Recovery Supporter (PRS)- State of Ohio Mental Health and Addiction Services.
Associate of Applied Science - Addiction And Recovery Services
Clark State Community College
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