Shalainena Scott
Philadelphia,PA
Summary
Healthcare professional with over 8 years of hospital experience in patient access, insurance verification, and clinical support. Skilled in phlebotomy procedures, specimen collection, and electronic health record systems including Epic and Cerner. Experienced in verifying insurance eligibility, coordinating patient care, and delivering excellent patient service in fast-paced healthcare environments.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Access Service Associate
Penn Medicine
Philadelphia, PA
2025 - Current
- Assisted in scheduling appointments and managing patient inquiries effectively.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Collaborated with healthcare teams to address patient needs and concerns promptly.
Insurance verification specialist
University of Pennsylvania Health System
Philadelphia, PA
04.2022 - 12.2024
- Verified patient eligibility, benefits, and coverage details by communicating directly with insurance providers.
- Confirmed pre-authorizations and referrals to ensure compliance with insurance guidelines.
- Documented insurance information accurately to maintain precise and up-to-date records.
Phlebotomist Technician
The Cultural Institute of Health and Education (CIHE)
Philadelphia, PA
01.2024 - 04.2024
- Facilitated patient preparation for blood draws, ensuring comfort and safety throughout procedures.
- Executed venipunctures and capillary collections under supervision, ensuring adherence to established protocols.
- Oversaw accurate documentation of patient interactions and specimen collections to uphold data integrity.
- Facilitated sample processing and labeling for laboratory staff, enhancing workflow efficiency.
Patient access specialist
Mainline Health Lankenau Hospital
Wynnewood, PA
06.2021 - 03.2022
- Greeted patients and visitors with professionalism and friendliness.
- Registered patients and verified personal, medical, and insurance information.
- Scheduled appointments and managed cancellations and rescheduling.
- Collected co-pays, deductibles, and other patient payments.
- Ensured completion of all required forms and consents.
- Communicated effectively with medical staff and departments.
- Maintained confidentiality of patient records in compliance with HIPAA.
- Resolved patient inquiries or directed them to appropriate departments.
Patient Access Rep, Lead
Children’s Hospital of Philadelphia
Philadelphia, PA
04.2016 - 05.2021
- Oversaw outpatient registration processes, including patient admission and discharge, medical information collection, and management of hospital forms.
- Conducted quality assurance through daily MSPQ audits, pre-cert audits, insurance denial reports, and weekly registration error clean-up, providing regular feedback to staff.
- Administered training programs by evaluating effectiveness, monitoring staff attendance, and coordinating training sessions and facilities.
- Implemented the COVID-19 Registration Process for the testing center and facilitated monthly staff meetings.
Phlebotomist
Unique Advantage Agency
Philadelphia, PA
2020 - 2022
- Collected blood samples using venipuncture and capillary techniques.
- Maintained accurate patient records and specimen tracking logs.
- Ensured compliance with safety protocols and infection control measures.
- Assisted in training new staff on phlebotomy procedures and best practices.
Education
High School Diploma -
Montgomery County Community College
Blue Bell, PADiploma - General Education
Delaware Valley High School
Philadelphia, PA06.2013
Skills
Medical Billing and Coding
Proficiency in ICD-9/10
CPT Coding
Medical Scheduling
Knowledge of Medical Terminology/Coding
OSHA and HIPAA Guidelines and Regulations
Epic
Acis
Teletracking
Cerner
Navinet
Patient care management
Hospital experience 10 years
Phlebotomy and venipuncture
Certification
Certified First Aide Safety, CPR, AED
Phlebotomy Technician Certification — 2024
HIPAA Certified
Bloodborne Pathogens Certified
Timeline
Phlebotomist Technician
The Cultural Institute of Health and Education (CIHE)
01.2024 - 04.2024
Insurance verification specialist
University of Pennsylvania Health System
04.2022 - 12.2024
Patient access specialist
Mainline Health Lankenau Hospital
06.2021 - 03.2022
Patient Access Rep, Lead
Children’s Hospital of Philadelphia
04.2016 - 05.2021
Diploma - General Education
Delaware Valley High School
Access Service Associate
Penn Medicine
2025 - Current
Phlebotomist
Unique Advantage Agency
2020 - 2022
High School Diploma -
Montgomery County Community College