Shalana Young
Houston,TX
Summary
Dedicated college student with customer service experience and healthcare training, offering strong attention to detail, professionalism, and a dependable work ethic in both on-site and remote roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
11.2025 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Communicated with clients to gather necessary information for claim resolution and clarification.
- Assisted customers in navigating the the company website and placing online orders, improving overall user experience.
Phlebotomist
Trinity Urgent Care
03.2025 - 05.2025
- Collected blood samples efficiently, ensuring patient comfort and adherence to safety protocols.
- Processed specimens using laboratory equipment, maintaining accuracy in labeling and documentation.
- Assisted in inventory management of supplies, ensuring the availability of necessary materials for daily operations.
- Educated patients on procedures, fostering a calm environment, and enhancing overall experience.
Warehouse Worker
FedEx
07.2023 - 02.2024
- Collaborated with team members to streamline workflows and improve operational efficiency.
- Adapted quickly to changing tasks and priorities in fast-paced warehouse setting.
- Loaded, unloaded, and moved material to and from storage and production areas.
Preschool Teacher
Greenwood Forest Preschool
06.2022 - 06.2023
- Developed and implemented age-appropriate lesson plans to enhance children's learning experiences.
- Fostered a positive classroom environment that encouraged social interaction and emotional growth.
- Assisted with daily activities, ensuring children followed routines and engaged in educational play.
- Collaborated with parents to provide updates on child development and address concerns.
Education
No Degree - Allied Health Professions
The College of Health Care Professions
TX05-2025
High School Diploma -
Klein Forest High School
Houston, TX05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Sample handling
- Venipuncture
- Health and safety
Certification
National Healthcareer Association, Certified Phlebotomy Technician (CPT)
American Heart Association, BLS for Healthcare Providers (CPR and AED) Certification
US Department of Health & Human Services, OSHA & HIPAA Certification
Timeline
Customer Service Representative
Alorica
11.2025 - Current
Phlebotomist
Trinity Urgent Care
03.2025 - 05.2025
Warehouse Worker
FedEx
07.2023 - 02.2024
Preschool Teacher
Greenwood Forest Preschool
06.2022 - 06.2023
No Degree - Allied Health Professions
The College of Health Care Professions
High School Diploma -
Klein Forest High School